Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Queen - Gray
Average customer rating
4.6
(8,759 Reviews)
Rating breakdown 8,759 reviews
5 Stars
6,279
4 Stars
1,532
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Queen - Gray
Customer Rating
3
It’s not that soft, and I’m not really impressed.
on January 18, 2020
Posted by: Jhoffart
from Conroe, tx
Gender:Female
Verified Purchase:Yes
I spent hours researching mattresses, especially on consumer reports, and I’m honestly not sure what all the hype is about concerning this mattress.
I read that it is supposed to be pretty soft, and help with alleviating joint pain while sleeping. I’ve been sleeping on this mattress for over a month and a half, and I’m having a lot of trouble getting comfortable on it, and I wake up achy with my shoulders and hips really hurting me. This is supposed to be a fairly soft mattress, and in my opinion it is not that soft, and my joint pain has gotten worse since sleeping on his bed.
I emailed customer service to return it, and they offered to send me a mattress topper to try out to see if that helps, so I decided to try that first. Hopefully that helps me be able to get comfortable and not wake up in pain! I’m also hoping that it doesn’t retain heat because I specifically bought this mattress because one of the features was that it didn’t hold heat, so we will see how it goes!
On a positive note, their customer service team is excellent (5 Stars!), and they really do respond quickly and treat you well.
I have no doubt that if I do need to end up returning the mattress, that I will be able to do so without any hassle, which is very important to me with such a large purchase.
Overall I would maybe recommend the bed to somebody who doesn’t have any sort of back/shoulder/hip pain, but for anybody that already deals pain, especially joint pain, I would recommend getting something different.
I read that it is supposed to be pretty soft, and help with alleviating joint pain while sleeping. I’ve been sleeping on this mattress for over a month and a half, and I’m having a lot of trouble getting comfortable on it, and I wake up achy with my shoulders and hips really hurting me. This is supposed to be a fairly soft mattress, and in my opinion it is not that soft, and my joint pain has gotten worse since sleeping on his bed.
I emailed customer service to return it, and they offered to send me a mattress topper to try out to see if that helps, so I decided to try that first. Hopefully that helps me be able to get comfortable and not wake up in pain! I’m also hoping that it doesn’t retain heat because I specifically bought this mattress because one of the features was that it didn’t hold heat, so we will see how it goes!
On a positive note, their customer service team is excellent (5 Stars!), and they really do respond quickly and treat you well.
I have no doubt that if I do need to end up returning the mattress, that I will be able to do so without any hassle, which is very important to me with such a large purchase.
Overall I would maybe recommend the bed to somebody who doesn’t have any sort of back/shoulder/hip pain, but for anybody that already deals pain, especially joint pain, I would recommend getting something different.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2020
Hi there. Thank you for taking time to leave a review and share your experience so far. We are sorry to hear the mattress has felt firmer than expected but glad you reached out to troubleshoot—we hope the topper helps! If any other questions or concerns come up, please don't hesitate to reach back out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Wendy in Seattle
from Seattle
Verified Purchase:Yes
It’s amazing
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brian and Jen
from Woodridge,IL
Gender:Male
Verified Purchase:Yes
Very comfortable I sleep like a baby. Can Definitely notice heat being absorbed into mattress. I dont think I'll buy anything else ever again. Made in USA!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Julie A
from Houston, TX
Gender:Female
Verified Purchase:Yes
I have had great sleep since our T&N mattress arrived. I do tend to get hotter at night than I did with our old mattress though.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Densill
Verified Purchase:Yes
I have been sleeping so well on this mattress. I love that I don't sink into the middle or slip off the edge when I sit on it. I am waking up less often during the night. I highly recommend!
Written by a customer while visiting Tuft & Needle
Posted by: Kim S.
from Jacksonville, FL
Gender:Female
Verified Purchase:Yes
Love my Tuff & Needle Mint mattress. I’ve finally gotten a good nights sleep. Definitely worth the money.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amy L
from Maryland
Gender:Female
Verified Purchase:Yes
So sorry I waited so long to try this mattress. I am a veteran and a nurse and my body aches 24/7. This mattress allows me to sleep in less pain and wake in less pain.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Blake89
from Tulsa, Oklahoma
Gender:Male
Verified Purchase:Yes
Most comfortable bed I’ve slept on! Wife and I absolutely love it. Not to firm, not too soft!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle