Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Queen - Gray
Average customer rating
4.6
(8,759 Reviews)
Rating breakdown 8,759 reviews
5 Stars
6,279
4 Stars
1,532
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Queen - Gray
Customer Rating
3
Good customer service, bed just wasn't right for us.
on January 17, 2020
Posted by: Soreback
from Colorado
Gender:Male
Verified Purchase:Yes
The mattresses was much too firm for us, causing sore hips and back. They quickly refunded us, no questions asked.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 21, 2020
Hi there, thank you for taking time to review your purchase. We're sorry to hear the mattress was not a good fit but are grateful for your feedback. It sounds like you were able to complete the return with no issue, but if you have any questions, comments or concerns, don't hesitate to reach out to support@tn.com or 877-842-2586!
Written by a customer while visiting Tuft & Needle
Posted by: Anorwood
from AZ
Gender:Female
Verified Purchase:Yes
We are sleeping so much better!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CASMint
Verified Purchase:Yes
I previously purchased a twin xl mint. My recent queen mint is good enough but I believe the material used in queen aren’t as good as twin. It seems softer, and less dense. I’m not going to return it but I’m slightly disappointed. Did you change something between Oct 2018 and Oct 2019 in how the Mint is constructed or is the difference attributable to size of the mattresses?
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 21, 2020
Hi there. We haven't made any major changes to the materials of the Mint mattress between October 2018 and October 2019; however, we appreciate your feedback and would be happy to troubleshoot with you. Please contact us at support@tn.com or 877-842-2586 for assistance!
Written by a customer while visiting Tuft & Needle
Posted by: Mark&Karen
from Saint George, Utah
Gender:Male
Verified Purchase:Yes
Really comfortable. Both of us are sleeping much better since we bought the new mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Gopher
Verified Purchase:Yes
Love it! No more morning backaches.
Written by a customer while visiting Tuft & Needle
Posted by: Eric63546356
Gender:Male
Verified Purchase:Yes
Comfortable after it broke in a bit and had been slept on.
Took a solid 3 weeks or more for the 'memory foam smell' to dissipate enough that we didn't smell it and get headaches, in a room with multiple open windows, fan blowing 24/7, air purifier running.
Written by a customer while visiting Tuft & Needle
Posted by: Alp1
Gender:Female
Verified Purchase:Yes
Works well. Great nights sleep
Written by a customer while visiting Tuft & Needle
Posted by: gterin
from Southern MD
Gender:Female
Verified Purchase:Yes
This mattress is much harder than I was expecting it to be. Sometimes it is uncomfortable for my son.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 21, 2020
Hi there, thank you for taking the time to review your purchase. We’ve designed our Adaptive Foam to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this has not been your son's experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle