Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - King - Heather Gray
Average customer rating
4.3
(1,159 Reviews)
Rating breakdown 1,159 reviews
5 Stars
743
4 Stars
202
3 Stars
96
2 Stars
84
1 Star
34
84%of customers recommend this product.
(
409 out of
486)
Customer Reviews for Tuft & Needle - Mattress Topper - King - Heather Gray
Customer Rating
2
HOT
on February 23, 2023
Posted by: MHannah
from Mississippi
Gender:Female
Bought this to soften up our too-firm memory foam mattress, and it made our bed a SAUNA. We live in the deep south, and this mattress topper made our bed so comfortable during our few cold weeks, but as soon as it snapped warm, my husband and I woke up drenched. It was genuinely so comfortable, and I really wanted it to work for us, and luckily Tuft&Needle made it VERY easy to return and receive a refund. Beware - if you're a hot sleeper, look elsewhere!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 3, 2023
Hi there! Thank you for your feedback, we're so sorry that our T&N topper wasn't a good fit. We appreciate you giving us an honest try and are thankful for your insight. It sounds like you were able to reach out to our Customer Experience Team and get a refund processed, but thank you for trying our Topper. Please let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Robin44
Verified Purchase:Yes
It’s a great alternative to buying a brand new mattress. It is a little firmer than I thought it would be, but it’s comfortable and I’m glad that we bought the topper.
Written by a customer while visiting Tuft & Needle
Posted by: CallaCorinne
from Orlando, FL
Gender:Female
Verified Purchase:Yes
The topper had a very nice cover and non-slip backing. However it didn’t feel like memory foam, just regular foam. We woke up with excruciating back pain every night so unfortunately we had to return it and we bought the Tempurpedic instead. I have to say the customer service experience was excellent though and I really wish we’d liked the way the product felt. It seemed very well made. Just not for us.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 26, 2023
Hi Calla, thank you for your feedback and we're sorry that our topper was not a good fit for you. You're correct, we do not use memory foam in our topper or any of our products and we apologize for any confusion this may have caused. Sounds like you were able to go through the return process and find something that helps you sleep your best. Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Eric324
from Reno, NV
Gender:Male
Verified Purchase:Yes
I put two of these in my Winnebago Solis camper van, which has firm bunks - they make sleeping so much nicer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: HannahB
from Phoenix AZ
Gender:Female
Verified Purchase:Yes
Honestly I have no complaints! I've tried other mattress toppers that were too soft, but this one is a perfect combination of comfort and firmness. I dont wake up in pain anymore.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very comfortable but I wouldn’t say it’s cooling
on September 21, 2023
Posted by: Aye Aye
Verified Purchase:Yes
Very comfortable but I wouldn’t say it’s cooling however definitely recommend.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Too soft - no support at all unlike advertised :(
on October 3, 2023
Posted by: Daria_TF
from Santa Monica, CA
Gender:Female
Verified Purchase:Yes
The topper is nice and has a soft cover, however it is way too soft and lacks any support. I am 5'8 and 140 lbs and felt that my body was hammocking when I slept on it. It was soft and nice to lay on it, but in the morning my body was killing me
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Daria! Thank you for your feedback, we're sorry to hear our Mattress Topper wasn't a good fit and caused you discomfort. We back our products with a 100-Night Sleep Trial & don't want you to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Carole P.
from Connecticut
Gender:Female
Verified Purchase:Yes
A great mattress topper. Well constructed and so comfortable. Expensive, but good quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle