Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - Twin - Gray
Average customer rating
4.6
(783 Reviews)
Rating breakdown 783 reviews
5 Stars
578
4 Stars
121
3 Stars
41
2 Stars
32
1 Star
11
89%of customers recommend this product.
(
243 out of
273)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - Twin - Gray
Posted by: Laura R.
from Olympia, WA
Gender:Female
Verified Purchase:Yes
A standard queen is 60” across. This foundation is 59”. The mattress hangs over the edge a little and the foundation also doesn’t fit snug in the metal frame so it slides around a bit.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 19, 2022
Hi there! We are so sorry to hear the Box Foundation was not what you were expecting. The foundation was made to be a bit smaller than the mattress as a stylistic choice but we understand if it is not a good fit for you. If you are within your 100-Night Sleep Trial feel free to reach out at 877-842-2586 or support@tuftandneedle.com and we can guide you towards a return!
Written by a customer while visiting Tuft & Needle
Posted by: J Reil
from North Carolina
Gender:Male
Verified Purchase:Yes
Definitely not what I thought it was going to be. It would be better to have 2 separate boxes than to have this thing. While moving it around it feels VERY flimsy. It's innovative, kind of cool, but I don't think it's worth the price.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 28, 2020
Hi there. Thank you for your candid feedback. We will share your comments with our product and quality assurance teams for consideration. If we can help moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: L. J.
Gender:Male
Verified Purchase:Yes
Easy to set up.
Written by a customer while visiting Tuft & Needle
Posted by: Robrob
Verified Purchase:Yes
Flimsy. Not what was expected
Written by a customer while visiting Tuft & Needle
Posted by: Deb M
from Michigan
Gender:Female
Verified Purchase:Yes
Love it but slats do not stay put if you have to move the bed around.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not sturdy
on March 12, 2021
Posted by: Ash19
from San Antonio, TX
Bought the full size foundation and mattress. The slats are held on by velcro which doesn't stick very well and means that they slide around a bit - and then so does the mattress. If you're not careful, it's very easy for the sheet on the mattress to get caught under the slats, which also isn't ideal. I bought this along with the T&N mattress for the sake of convenience, but it was not worth it and I recommend shopping elsewhere for a foundation.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 12, 2021
Hi there! We appreciate you taking the time to submit your review. We're sorry to hear the box foundation did not work out with your setup and will make sure your comments are shared with our product team. If you have any questions, comments or concerns moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Broke in my hands
on July 30, 2021
Posted by: Zantera
from Georgia
The plastic hinge sheered off the screw holding it to the bed.the screws are the strongest thing about the whole thing
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 30, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N box foundations sold through authorized retailers come with a 5-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: HappyCustomer8
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle