Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - Twin - Gray
Average customer rating
4.6
(783 Reviews)
Rating breakdown 783 reviews
5 Stars
578
4 Stars
121
3 Stars
41
2 Stars
32
1 Star
11
89%of customers recommend this product.
(
243 out of
273)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - Twin - Gray
Posted by: Caitlin P.
from Florida
Gender:Female
Verified Purchase:Yes
This was very easy to assemble and feels very sturdy. I was somewhat skeptical of how sturdy it could really be since it comes out of a box, but I’ve been very happy with it and have no complaints.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: tsale
from Austin, TX
Gender:Male
Verified Purchase:Yes
Ordered this since I’ve enjoyed this mattresses from T&N but this box foundation comes up short. Like literally it doesn’t come close for the king size dimensions and leaves too far a gap on both the head board side and at the foot of the bed. The Mint mattresses also moves constantly over the top of it and I have to adjust it frequently.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 26, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear our Box Foundation isn't a good fit. We do intentionally undersize it just a tad for stylistic purposes but it doesn't affect how the foundation sleeps. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: K.K.
Verified Purchase:Yes
Adds height and extra comfort
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kari L
from Richmond VA
Gender:Female
Verified Purchase:Yes
I think there needs to be a clarity on the difference between box springs and box foundation. This is just a queen size box. I wouldn't put anything on top of it, the slats are placed with velcro. Not at all what I thought I was getting.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Rachel W
Verified Purchase:Yes
The box foundation looks nice and assembly was easy; I was able to put it together without any help. The only “downside” is my mint mattress hangs over the edges a bit, and it seems a bit too small for the metal base. However, neither of these are affecting the quality and comfort of my mattress.
Written by a customer while visiting Tuft & Needle
Posted by: asasda
Verified Purchase:Yes
great
Written by a customer while visiting Tuft & Needle
Posted by: Lucky Chucky
from San Francisco
Gender:Male
Verified Purchase:Yes
The box foundation is adequate but probably wouldn't purchase again. It is too high so it raises my matress to an uncomfortable height when I sit on the bed
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 24, 2021
Hi there. Thank you for your review. We're sorry to hear the box foundation wasn't quite what you were expecting. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Poor quality, dimensions are off
on September 1, 2020
Posted by: Bbrino30
from Tennessee
Gender:Female
This box frame is not built with lasting quality. It is also a full inch shorter than the dimensions listed, which makes it not fit firmly against the metal frame. The velcro on the material the slats are sewn into doesn't line up with the velcro on the box frame. I tried to upload photos, but it won't work. Also, the way the slats lay on top of the box frame is poorly constructed. When we unrolled the mattress, the slats kept moving and had to be adjusted several times. We've had our bed for 2 nights and I'm convinced the slats will crack eventually. Overall, we're happy with our T&N purchase of the Mint mattress and cover, but we will be returning the box frame and metal frame and ordering a base elsewhere.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle