Customer reviews from Tuft & Needle
Tuft & Needle - Box Mattress Foundation - Twin - Gray
Average customer rating
4.6
(783 Reviews)
Rating breakdown 783 reviews
5 Stars
578
4 Stars
121
3 Stars
41
2 Stars
32
1 Star
11
89%of customers recommend this product.
(
243 out of
273)
Customer Reviews for Tuft & Needle - Box Mattress Foundation - Twin - Gray
Customer Rating
2
Easy to assemble but support is not level
on August 11, 2022
Posted by: treemag
from Georgetown, TX
Gender:Male
I have been using Tuft and Needle mattresses for a long time and have loved them, but the box foundation does not provide level support. for the mattress. For a king size mattress, at each end of the bed, you roll to the middle. Placed a level on the mattress and each side is tilted toward the middle. Could be ok for twin, but for a king mattress, it is not good.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 15, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your box foundation doesn't seem to be providing the proper support. This product should provide perfect support for the mattress. Being that this is not the case, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help troubleshoot the issue.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
300 pounds or under
on August 31, 2022
Posted by: AshF
from Mesa, AZ
Gender:Female
I bought this about 6 months ago and the wooden slats broke. Initially when I purchased this box foundation it was just for myself, under 120lbs. I recently moved in with my partner and our combined weight is about 300lbs. We aren’t very active and yet we found that 3 slats have split and it’s caused some serious back pain before we realized what happened.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 31, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are experiencing an issue with your box foundation. The foundation has a capacity of 800 lbs and comes with a 5-year limited warranty. Please reach out directly to our team at 877-842-2586 or support@tn.com and we will be more than happy to help troubleshoot this issue.
Written by a customer while visiting Tuft & Needle
Posted by: JNAB
Verified Purchase:Yes
Raises bed up to perfect level for us.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jan J
from Pleasant Prairie, WI
Gender:Female
Verified Purchase:Yes
This foundation gives good support. I like that the boards are closer together and flat - I have found that better than some of the cheaper, metal rungs that are far apart. I took off 1 star since I had to struggle a bit with fitting the boards into the Velcro. I felt if it was just a tiny bit wider I could have managed easier - as it was it felt like 1/10” and it would fall on the floor - barely fit into the bars.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Miglena F
Gender:Female
Verified Purchase:Yes
This box foundation is a perfect fit. Local stores did not offer this perfect height!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Pmbean550
from Boston
Gender:Female
Verified Purchase:Yes
Easy to put together , no springs makes sense!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Comfy in Colorado
from Boulder County, Colorado
Gender:Female
Verified Purchase:Yes
Easy to assemble. Fit well in our current bed frame.
Written by a customer while visiting Tuft & Needle
Posted by: Help
from Murfreesboro,TN
Gender:Female
Verified Purchase:Yes
Perfect fit for our queen size bed frame. We have a bed from Tuft and needle and one from another company and it is very nice. Easy to assemble and good quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle