Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Queen - Heather Gray
Average customer rating
4.3
(1,163 Reviews)
Rating breakdown 1,163 reviews
5 Stars
745
4 Stars
203
3 Stars
96
2 Stars
85
1 Star
34
84%of customers recommend this product.
(
410 out of
488)
Customer Reviews for Tuft & Needle - Mattress Topper - Queen - Heather Gray
Customer Rating
3
Good mattress topper, just wish it was thicker
on March 11, 2021
Posted by: KBro
from CT
Gender:Male
Verified Purchase:Yes
This is a decent mattress topper. It is soft and the foam has good responsiveness so you don’t feel like you are sinking in that much which makes it easier to move in bed. My only issues are that it still slides a little even with the rubbered bottom/bunches a little with my adjustable bed base (this isn’t too bad though) and that it is only 2 inches thick. If it was a little thicker I would give it 4 or 5 stars. I just need a little more cushion. Unfortunately they don’t have a thicker size.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. Thank you for taking the time to share your experience. We'll make sure your feedback is heard by our product and quality assurance teams. If you need help with anything moving forward, please reach out to our team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: ShawnR
Verified Purchase:Yes
Great product. Purchased this when my hips started aching at night. Problem solved!
Written by a customer while visiting Tuft & Needle
Posted by: Mrssey
from Raleigh NC
Gender:Female
Verified Purchase:Yes
We have two other original t&n mattress in our home and knew we love them product so decided to go with them when it came time to replace our two twin XL’s for our king size split adjustable platform bed. Loved the product but decided to return the original and ordered the Mint instead. Very happy we did that. Spoil yourself and get the mint. Trust me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen G
Gender:Female
Verified Purchase:Yes
Mom loves it unbelievable great job guys
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sarah H.
Verified Purchase:Yes
I ordered the mattress topper almost a month before our daughter left for college so she could have it for her dorm. When a couple weeks went by with no shipping confirmation email I called Tuft & Needle and they couldn't give me much information as the tracking number wasn't working. The topper never came so I requested a refund, which I'm glad they gave me, but I'm disappointed overall.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 5, 2023
Hi Sarah! Thank you for your insight into your purchase. We're so sorry to hear your T&N Mattress Topper never arrived and you never even got a confirmation email. It sounds like you were able to speak with our team to secure a refund, but we're sorry it had to come to that. Your feedback is valuable as we strive to improve our processes and will not go overlooked. If you have any other questions or concerns feel free to reach out to 877-842-2586 or support@tuftandneedle.com and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Hank K
Verified Purchase:Yes
I have the Mint Hybrid and this topper. This topper like the one at our home in Phoenix slides all over the place every morning before I make the bed I have to put it back in place. Not real happy about it.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on April 30, 2019
Posted by: Donna
I’m not sure if it is still giving off too much heat.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on April 29, 2019
Posted by: Laura
I really appreciate the topper that you sent for you charge. I could not sleep on the mattress without it. My husband sleeps very well but I still have some issues. I believe most of my issues come from my back and knee problems of which I am disabled. Again, thank you for making it possible for us to keep this mattress.
Written by a customer while visiting Tuft & Needle