Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Queen - Heather Gray
Average customer rating
4.3
(1,163 Reviews)
Rating breakdown 1,163 reviews
5 Stars
745
4 Stars
203
3 Stars
96
2 Stars
85
1 Star
34
84%of customers recommend this product.
(
410 out of
488)
Customer Reviews for Tuft & Needle - Mattress Topper - Queen - Heather Gray
Posted by: PORSHIA
Verified Purchase:Yes
Terrible. The topper moved around and our fitted sheet is constantly rolling up because of it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 23, 2021
Hi there. We're sorry to hear the topper hasn't been so comfortable and appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Liz C
from New Mexico
Gender:Female
Verified Purchase:Yes
So happy with this purchase. It has made such a difference to my night-time comfort during pregnancy and transitioning to side-sleeping. It stays put under our fitted sheet and maintains even support. It did have quite a strong smell when it came out of the packaging, but dissipated fairly quickly once rolled out to air.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Surprisingly Effective
on May 29, 2023
Posted by: DobieKat
from New England
Gender:Female
I have owned my topper for two weeks, and have slept on it for 11 days. I wasn’t sure if a 2” topper would be enough, but it is actually perfect. To those of you who are chemically sensitive, as am I, the topper does emit an odor at first. I allowed it to off gas for 3 days before putting it on my bed, and covered it with a wool mattress protector and sheets. I did detect a slight odor for 2 night, but it is completely gone now, even when I put my nose right on it. The company does say that there will be some odor at first. I slept on a natural latex topper from a well-known purveyor of organic products, and that never lost its bothersome smell. All in all, I am sleeping more comfortably with way fewer aches and pains, and am completely satisfied.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Florida
from Fla
Gender:Female
Verified Purchase:Yes
This is so comfortable. Definitely worth it!!! It is cooling for sure when you change positions. No night sweats since using this topper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Gin S
Verified Purchase:Yes
This is the most comfy sleep I’ve had in years.
Written by a customer while visiting Tuft & Needle
Posted by: Jules2
from Arizona
Gender:Female
Verified Purchase:Yes
The most comfortable topper. It fills the entire mattress leaving no gaps at the corners.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: G L.
from MA
Gender:Female
Verified Purchase:Yes
Way too soft! couldn't support anyone and I am only 100lbs. Really disappointed and it could be so good if it was more supportive. Sorry but that is the truth.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 25, 2021
Hi there. We're sorry to hear the topper wasn't as comfortable as expected and appreciate you taking the time to share feedback with us. We'll be sure to pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: M Lovelace
Verified Purchase:Yes
Too soft, not effective at all.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the topper is too soft for you and will pass your feedback along to our Product team for consideration. If we can help with anything moving forward, let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle