Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Queen - Heather Gray
Average customer rating
4.3
(1,163 Reviews)
Rating breakdown 1,163 reviews
5 Stars
745
4 Stars
203
3 Stars
96
2 Stars
85
1 Star
34
84%of customers recommend this product.
(
410 out of
488)
Customer Reviews for Tuft & Needle - Mattress Topper - Queen - Heather Gray
Posted by: Justareview
Verified Purchase:Yes
I had another T&N topper which was AMAZING. I had to replace it after it was ruined in storage. This new one seems to completely collapse under my husband and I, unlike our previous one. It doesn't provide near as much cushion like our previous one did. We place it on top of our Mint mattress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 15, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that the topper is not providing enough support. We have not changed the makeup of our topper. However, with foam, there is always a slight chance of variance in feel, but this should not be a noticeable difference. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this comfort issue.
Written by a customer while visiting Tuft & Needle
Posted by: Nancy T.
from Arizona
Gender:Female
Verified Purchase:Yes
Love this topper! We also have the Tuft & Needle mattress going on 6 years now. Great company and great products!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Pam 2
from La Grange, IL
Gender:Female
Verified Purchase:Yes
It’s perfectly firm with just enough give, very comfortable. We kept it wrapped up in the plastic until we needed to put it in my son’s dorm room bed, and it rolled out flat with no problem. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Chey K
from Ok
Gender:Female
Verified Purchase:Yes
Comfort level is amazing. It is supportive without being sinking. Helped relieve some shoulder pain & low back pain. I put it in my T&N original it was just what I needed. However, the topper does slide. About an inch for me, usually after a night of two. I even took the cover off & it still slides. That’s a little annoying but for the comfort level, I will just make modifications of my own to make it more stationery.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ali Avi
Verified Purchase:Yes
Adds a layer of comfort that feels amazing; I had shoulder pain at night until I added the tuft and needle topper
Written by a customer while visiting Tuft & Needle
Posted by: pats
from SC
Gender:Female
Verified Purchase:Yes
Amazing! Had to work with the mattress I owned, so adding this topper made it wonderful.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CAHR
from Texas
Gender:Female
Verified Purchase:Yes
Although it added the softness we needed to ease pressure points it is really just too hot. Hoping to find a charity that will take it so we can get our money back. I wanted it to work but I can’t handle it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , August 29, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you've been sleeping warm with the topper. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great quality, materials, workmanship, but for oue situation.
on September 1, 2022
Posted by: SCW Critiques
Verified Purchase:Yes
The topper made our bed too high with too soft an edge, making if feel like I am falling out of bed.
This is not relaxing for an older guy.
This is not relaxing for an older guy.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , September 1, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not loving the mattress topper. If you would like to return it within the 100-night trial, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be happy to help.
Written by a customer while visiting Tuft & Needle