Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Full - Heather Gray
Average customer rating
4.3
(1,165 Reviews)
Rating breakdown 1,165 reviews
5 Stars
745
4 Stars
203
3 Stars
97
2 Stars
85
1 Star
35
84%of customers recommend this product.
(
410 out of
490)
Customer Reviews for Tuft & Needle - Mattress Topper - Full - Heather Gray
Customer Rating
3
Too soft - no support at all unlike advertised :(
on October 3, 2023
Posted by: Daria_TF
from Santa Monica, CA
Gender:Female
Verified Purchase:Yes
The topper is nice and has a soft cover, however it is way too soft and lacks any support. I am 5'8 and 140 lbs and felt that my body was hammocking when I slept on it. It was soft and nice to lay on it, but in the morning my body was killing me
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 24, 2023
Hi Daria! Thank you for your feedback, we're sorry to hear our Mattress Topper wasn't a good fit and caused you discomfort. We back our products with a 100-Night Sleep Trial & don't want you to feel stuck with something you don't love. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Carole P.
from Connecticut
Gender:Female
Verified Purchase:Yes
A great mattress topper. Well constructed and so comfortable. Expensive, but good quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lorraine in Florida
Verified Purchase:Yes
love my Tuft & Needle mattress but the toppers felt nothing like it....strange uncomforable feel, very hot, weird cover that allows what's inside to move around.... returned very disappointed.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 15, 2024
Hi Lorraine. Thank you for sharing your feedback, we're sorry to hear your T&N Mattress Topper wasn't a good fit. We're glad that you were able to return it so you're not stuck with something you don't love. Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Austin H
from America
Gender:Male
Verified Purchase:Yes
We got this to solve my wife's back issues. We found out that the topper was not thick enough for your body to sink in. It just made the mattress softer for sure but overall it was just a band-aid for our situation. I am sure many people would find this to be great for them.
Written by a customer while visiting Tuft & Needle
Posted by: Sleepless in Long Beach
from Long Beach, CA
Gender:Male
Verified Purchase:Yes
My Tuft & Needle mattress was starting to feel very hard and saggy, so I bought the topper. It did improve things a bit, but is still too hard and sleeps hot. There were no dots packed with it to keep it from slipping, so it does slide around on top of the mattress.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Hot & Sinking
on November 13, 2024
Posted by: Enon
from Rochester MN
Gender:Female
I bought the mattress topper over a year ago. First of all, if you deal with hot flashes/night sweats this will probably not be for you. Although the description refers to cooling fabric, in my experience this thing holds heat like a hot water bottle. Also, it has more of a cushion feel than supportive. Which means I kind of sink into it. There is already a noticeable dip in the middle where I sleep, and I am only 120 lbs. So, if you get cold at night and like to sink into your bed, you will probably like this topper. Just not for me.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Jamie L
Gender:Female
Verified Purchase:Yes
This version is not as good as previous versions of the mattress topper we bought several years ago. It’s fairly comfortable but there are no grips on the bottom to stop it from constantly sliding off the mattress. You frequently have to readjust the topper.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: College educ. truck drvr.
from Twin Cities
Gender:Male
Verified Purchase:Yes
The problem w/ the mattress topper is it 'migrates' and will not stay where it is supposed to.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle