Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,756 Reviews)
Rating breakdown 8,756 reviews
5 Stars
6,276
4 Stars
1,531
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Customer Rating
5
Great product, awesome customer service!
on November 15, 2020
Posted by: Fizzysmile
from Maine
Gender:Female
Purchasing a mattress during a pandemic was tricky. Our mattress was about 10 years old and while I still found it comfy, my husbands back pain was getting progressively worse each morning. Visiting a store and trying out mattresses was off the table due to state restrictions during a stay at home order. I knew a friend that had gotten a “mattress in a box” and I asked her what brand and if she recommended it. She told me about Tuft & Needle and that she loved her mattress.
I did a little research, read reviews and scoured the return policy for any loopholes. Once satisfied, I ordered my Queen Mint mattress. (Not twin.)
I can’t remember if I ordered on a Saturday or Sunday, but it was here on Wednesday. We followed the unpacking instructions and watched with some shock and awe at the “inflating” mattress. It was ready to sleep on within about 1-2 hours. It was firmer than we were used to but we wanted to give it a fair shake.
My husband reported less pain the very first morning. Within a few weeks, no more pain in the morning at all. While I also found it comfortable, it was still a little too firm for me. Here is where customer service came in. I wrote them, explaining that it was very comfortable but I was finding it a little too firm. Not only did they respond quickly, they responded in a very friendly manner, made several suggestions, and reminded me that we were still in the return period if we wanted to return it. I opted for one of their suggestions, the mattress topper and it was shipped immediately. I can say that it added just the right amount of cushion for me and my husband continues to find it works great for him.
I cannot state how impressed I am with the product and the level of service. I would highly recommend this product.
I did a little research, read reviews and scoured the return policy for any loopholes. Once satisfied, I ordered my Queen Mint mattress. (Not twin.)
I can’t remember if I ordered on a Saturday or Sunday, but it was here on Wednesday. We followed the unpacking instructions and watched with some shock and awe at the “inflating” mattress. It was ready to sleep on within about 1-2 hours. It was firmer than we were used to but we wanted to give it a fair shake.
My husband reported less pain the very first morning. Within a few weeks, no more pain in the morning at all. While I also found it comfortable, it was still a little too firm for me. Here is where customer service came in. I wrote them, explaining that it was very comfortable but I was finding it a little too firm. Not only did they respond quickly, they responded in a very friendly manner, made several suggestions, and reminded me that we were still in the return period if we wanted to return it. I opted for one of their suggestions, the mattress topper and it was shipped immediately. I can say that it added just the right amount of cushion for me and my husband continues to find it works great for him.
I cannot state how impressed I am with the product and the level of service. I would highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Katie and Kyle
Verified Purchase:Yes
We were debating between a queen and a king (formerly sleeping on a full size mattress) and we have LOVED our king size Tuft and Needle mattress. No regrets. Our dog almost loves it more than we do.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Me in Dallas
from Dallas, Tx
Gender:Male
Verified Purchase:Yes
So...I have slept on the mattress a couple of months now before posting this review to try and give it a fair review. My conclusion is that I really like it. Even from the first day I felt like it was going to work out fine. I sleep well on it and feel good in the morning. No aches or pains caused from pressure spots in the mattress. As far as firmness goes and heat issues you might encounter both with this mattress. If you look at the 3 star reviews you will find that about 50% say its too hard...and 50% say its too soft. So what is to be believed? I found it to be a comfortable firmness. That said, it should be noted that memory mattress's tend to be firm as a rule...its just the way the foam is. I would say this one is less firm than your average. The heat issue is also something that comes with every memory foam mattress. Memory foam traps heat and this one does to. Yes, they claim that the outer layer dissipates the heat somewhat and maybe it does...but you will feel it. I don't find it to be uncomfortable. There maybe some very expensive mattress's out there that handle it better...this one is not one of those, but for the price it is just fine. While I don't feel uncomfortable due to the trapped heat...just know that there will be some. For its comfort and quality Vs its price point it deserves 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: No longer exhausted
Gender:Female
Verified Purchase:Yes
What a wonderful bed! My husband and I both sleep so well. It’s the perfect combination of support and comfort. I’m a very hot sleeper and I’m not hot on this bed. I would recommend this mattress to anyone on the fence. Kids are all begging to get one too.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kyle stewat
Gender:Male
Verified Purchase:Yes
Not firm enough for me but very nice bed
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ljo7
Verified Purchase:Yes
Firm but comfortable. Odor dissipated by end of 4 weeks.
Written by a customer while visiting Tuft & Needle
Posted by: HR in Los Angeles
from Los Angeles CA
Gender:Male
Verified Purchase:Yes
really just a basic mattress...meant to be something you don't love and don't hate. was hoping the marketing would match mattress. good service though, especially on returns.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit for you and will pass your comments along to our Product team. If we can help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: TDulaney
from Germantown, MD
Gender:Female
Verified Purchase:Yes
I know that firmness is subjective, but my opinion is that this mattress is too firm. While laying on my back, or side, it feels as though my torso and shoulders are higher up than my pillow which makes my head & neck unsupported by my pillow. Like my head has to drop back further than normal to reach my pillow. So I started using a second pillow under my regular pillow to give it a little lift, to line up with my body. This has only led to daily pain and stiffness in my neck and shoulders. I’ve never been so regularly uncomfortable from a mattress (besides maybe a sofa bed, but who sleeps on those anymore?)
I’m going to try purchasing a soft mattress topper before trying to return or exchange this mattress for another model. If the mattress topper doesn’t work, I’m going to try the hybrid next - even though the hybrid is categorized as a firmer mattress than the Mint, I think the coils and construction of the hybrid will be closer to what I’m used to (a standard spring pillow top mattress) and won’t be so different & uncomfortable for me.
I’m going to try purchasing a soft mattress topper before trying to return or exchange this mattress for another model. If the mattress topper doesn’t work, I’m going to try the hybrid next - even though the hybrid is categorized as a firmer mattress than the Mint, I think the coils and construction of the hybrid will be closer to what I’m used to (a standard spring pillow top mattress) and won’t be so different & uncomfortable for me.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return or exchange per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle