We replaced a 10-year-old bed with this mattress and we're very satisfied. It's comfortable, seems to be holding up well, and has definitely helped with the back pain I was developing with our old (and falling apart) mattress. It did take about 5 days to fully fluff out, but we were able to get a good night's sleep from the first night.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
This mattress is much too firm despite description and Consumer Reports review. We are looking for a new mattress to replace it. On the plus side, it came quickly, was well packaged, contained simple directions for opening, and was well-made.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. Thank you for your candid feedback. We are sorry to hear the mattress is too firm for your liking. If you are open to troubleshooting or need help with a return, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle