Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,682 Reviews)
Rating breakdown 8,682 reviews
5 Stars
6,216
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: Lucy Belle
Verified Purchase:Yes
I was hesitant to buy a mattress that came in a box. I am totally sold on Tuft and Needle after sleeping on this mattress for the last couple of weeks. It is so comfortable! Plus, I did not have to deal with mattress sales persons! I highly recommend the Mint.
Written by a customer while visiting Tuft & Needle
Posted by: CP!!
Verified Purchase:Yes
Definitely a great price for a great mattress
Written by a customer while visiting Tuft & Needle
Posted by: M. Baker
from Three Rivers MI
Gender:Female
Verified Purchase:Yes
Most comfortable mattress and pillows I have ever had. Very comfortable and I don’t wake up with a stiff neck or back ache anymore. Absolutely Love them both!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KKLAKE
from Austin, Texas
Gender:Female
Verified Purchase:Yes
Expected a lot more considering the price I paid and the rave reviews I've read about this mattress. Didn't live up to the hype at all. It is just ok. Nothing mind blowing and not worth the price.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 24, 2020
Hi there, thank you for your review. We’re sorry to hear the Mint mattress has not met your expectations. We would like to hear more about your experience to see if we can troubleshoot. If you haven't already, please reach out to support@tn.com or 877-842-2586 for possible solutions or information on the return process.
Written by a customer while visiting Tuft & Needle
Posted by: Hideeho Kat
Verified Purchase:Yes
We upgraded to the Mint to get the extra cush for hips and shoulders. The coolness was much better than our old tempur-pedic, but we both still struggle with waking up too early and uncomfortable. The description made us hopeful since the Mint was addressing both temperature and extra softness. Looks like we will probably have to return it. Bummer.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 25, 2020
Hi there, we appreciate you writing a review to share your experience. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable on your Mint mattress because of the firmness. If you're open to troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Alex W.
from Marietta, GA
Gender:Female
Verified Purchase:Yes
I’ve had this bed for about a month. While I think that it’s an improvement over my last bed that was caving in and over 10 years old- I am not yet in love with this one and am still waking up with a (different kind of) back pain.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 25, 2020
Hi there. Thanks for taking time to leave a review. We would love to chat with you to get a better understanding of your initial experience and how we can help improve it. If you haven't already, please reach out to us directly at support@tn.com or call 877-842–2586.
Written by a customer while visiting Tuft & Needle
Posted by: Typhoon
from Washington State
Verified Purchase:Yes
Exceeded my expectations. I enjoy it. Two concerns I'm trying to work through: 1) Have woken up a couple nights with some back soreness. Not sure yet if it's mattress related. 2) Wish that the edges were more sturdy. When sitting on the edge to tie shoes I find myself sliding off.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
NOT cooling or plush/soft
on February 26, 2020
Posted by: goldie-locs
If I could return this mattress, I would. It is VERY, VERY hot and extremely firm. If you want plush or soft, look elsewhere. If you like firm and are always cold, this may be for you. I didn't notice any "off gassing". It works well on my adjustable base. I wish I could return this mattress though. I absolutely hate it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 26, 2020
Hi there, we appreciate you sharing your experience and are sorry to hear you're finding the Mint too firm and hot. If you're open to troubleshooting, please reach out to us directly at support@tn.com or 877-842-2586. We'd love the opportunity to help.
Written by a customer while visiting Tuft & Needle