Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,683 Reviews)
Rating breakdown 8,683 reviews
5 Stars
6,216
4 Stars
1,520
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: HillaryC
Gender:Female
Verified Purchase:Yes
I've been happy with my Mint mattress in the first few months of use. It's firm without being hard. I'm sleeping well. I wish it had more of a pillow top, but otherwise it's great. Oh! And there were no strange chemical smells when it came out of the box.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jnny
from Columbia, MO
Gender:Female
Verified Purchase:Yes
This is my second T&N mattress purchase. First Mint. Fantastic mattress. Very, very pleased. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jr P
from Sidney, Ohio
Gender:Male
Verified Purchase:Yes
Best mattress we have found. Second purchase of the mint for our guest room. Love the product!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: cms2020
from MN
Gender:Female
Verified Purchase:Yes
It’s great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JJCOOL
from Michigan
Gender:Male
Verified Purchase:Yes
We went from a Queen size memory foam mattress from another manufacturer to the King size Mint. Other than the increase in size, which we could get from any manufacturer, the sleep has not been that great. We expected more. We are going to give it more time and hope this will make a difference.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2020
Hi there, we appreciate you writing a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to sleep well on your new mattress. We would love to hear more about your situation to see if we can help. If you haven't already, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: The OK
Verified Purchase:Yes
It’s been OK, although nothing amazing. I expected to wake up feeling like I got a good night’s sleep, but nothing changed.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2020
Hi there, thank you for taking time to leave a review about your experience so far. We’re sorry to hear the mattress hasn't met your expectations! if you're open to troubleshooting or need help with a return, don't hesitate to reach out to our team at support@tn.com or 877-842-2586. We'd love the opportunity to help.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Like parts of the T&N Mint but as a whole, I'm disappointed.
on February 11, 2020
Posted by: CatB
from Oregon
Gender:Female
Verified Purchase:Yes
I ordered a full size mattress for my sleep room. (RN, work nights, sleep days, married, so need my own room sometimes.) I'm pretty sure my mattress is defective. I've slept on this mattress for over 30 days to acclimate and here's the issues with my mattress. Half the mattress is mushy soft and the other half is too firm. If I lie in the middle, I feel like I'm leaning toward the soft side. On the soft side, I can sleep on my side without pressure points forming but I get lower back pain when I sleep on my back. I get too much sinkage in the hip area when I'm on my back. On the firmer side, I can sleep on by back without sinkage or pain but if I sleep on my side, I get shoulder pain with arm numbness within minutes.The edge support is great on the firm side but nonexistent on the soft side. I'm a back and side sleeper but a mattress should accommodate a person's sleep style wholly, not on a per side basis. If I sleep in the wrong position on the wrong side, I will wake up in pain. A big plus is I don't sleep hot which can be a problem with other memory foam mattresses. I don't think I'm going to keep this mattress but afraid to replace it with another because I'm not sure which side side density I would get with a non-defective mattress, soft or firm. I need a balance of both with consistency across an entire mattress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 12, 2020
Hi there, we appreciate you reaching out to share your experience. A mattress is a big purchase that should last for years, so we're sorry to hear you’ve run into some issues. As a reminder, T&N mattresses are covered by a 10-year limited warranty that protects against manufacturing defects. We would love to chat with you to get a better understanding of what is going on and how we can help. If you haven't already, please reach out to us directly at support@tn.com or call 877-842–2586.
Written by a customer while visiting Tuft & Needle
Posted by: Nattles
from Nashville, TN
Gender:Female
Verified Purchase:Yes
The mattress is firm. Should’ve bought the hybrid to try instead of 100% memory foam.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 13, 2020
Hi there, thank you for taking the time to review your purchase. We’ve designed our T&N Adaptive Foam to cradle pressure points while providing optimum support for the neck and spine. We’re sorry to hear this has not been your experience with the Mint and will definitely pass your feedback along to our product team. If you’d like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle