Mattress is very comfortable and appears well made, but the odor! I get out of bed smelling like a chemical plant. It's been about 5 weeks and while it's abated, it's still present. We did let it air out for 3 days prior to use; disposed of our old mattress cover and got a new one, and the smell is greatly reduced, but it's still there. Hoping it eventually dissipates completely.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 6, 2020
Hi there - thanks for reaching out,. We're happy to hear you're enjoying the comfort of the bed, but sorry to hear you're experiencing a smell. We'd encourage you to reach out to us at support@tn.com so that we can troubleshoot with you!
Written by a customer while visiting Tuft & Needle
It’s really important to put this mattress on a solid surface and not something soft like a box spring. At first we did not enjoy it until we replaced our box spring with a solid surface. Now we love it. It is soft but provides good support. I usually get hot when I sleep but not on this mattress. It’s worth the money we spent.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle