Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,759 Reviews)
Rating breakdown 8,759 reviews
5 Stars
6,279
4 Stars
1,532
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: Clark C.
from Lexington, KY
Gender:Male
Verified Purchase:Yes
The mattress is very comfortable, but the sides seem to be high relative to the center?
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Sacramento, CA
Gender:Male
Verified Purchase:Yes
I really wanted to like this mattress, but it is like sleeping on the floor. It has no give. The reviews I read described it as a 6 in firmness, but it is WAY more firm. If I only sleep on my back it is somewhat OK, but forget side sleeping if you do not want to wake up in pain. This is a great quality product with fantastic customer service so I really want to like it. I called to exercise the 100-day guarantee and they were great. The rep offered to send a topper at no cost and restart the 100-day guarantee. I took him up on the offer and will give it a try. I hope it fixes the comfort issue and I can update this review. This thing is really firm so avoid if you do not want a firm mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there. Thank you for taking time to leave a review and share your experience so far. We are sorry to hear the mattress has felt firmer than expected but glad you reached out to troubleshoot—we hope the topper helps! If any other questions or concerns come up, please don't hesitate to reach back out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: GeoffG
Gender:Male
Verified Purchase:Yes
We bought our first Mint mattress 2 years ago. It was a queen. It was strange at first, but soon gave us the best sleep we've had since being married. Since then we moved and upgraded to a king bed. We knew exactly what we were buying for our new home. My parents are also greatly appreciative for their "new" matress when they visit from out of town.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Chelsea21
Gender:Female
Verified Purchase:Yes
Heads up- this mattress is soft. It was not supportive under the back, and I had a lot of lower back pain. We returned after 30 days. The return process is very easy and I still really like the brand.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there, thank you for taking time to leave a review. We're sorry to hear the mattress was not a good fit but are glad the return process was easy. We'll make sure your feedback is heard by our product team, but don't hesitate to reach out to support@tn.com or 877-842-2586 if you need anything else.
Written by a customer while visiting Tuft & Needle
Posted by: Mageofether
from Mount Olive, NC
Gender:Male
Verified Purchase:Yes
I have the mattress in a protective covering from SafeRest. It's currently on the floor and sleeping cool. Will let you know if anything changes.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cris W.
from Durham, NC
Gender:Male
Verified Purchase:Yes
The mattress is amazingly comfortable and supportive. It's the best foam mattress I've ever slept on.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Becca S
from Knoxville, TN
Gender:Female
Verified Purchase:Yes
I was really looking forward to a brand new bed after sleeping on a used queen for the 10 years of my marriage. After hearing rave reviews of how the Tuft and Needle had done great things for friends backs, I was very disappointed. My back hurts more consistently now when waking up on this bed more than when I was on my old unsupportive bed. I’ve given it time to try to adjust, but I’m tired of waking up with a sore back. I also wake up sweaty and hot. Thankful for a 100 day return policy!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 23, 2020
Hi there. Thank you for taking time to leave a review and share your experience so far. We are sorry to hear the mattress has not been comfortable for you. If you'd like to troubleshoot with us or need help with a return, please don't hesitate to reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Kathy in Texas
Verified Purchase:Yes
Best mattress I’ve ever purchased. Great value for the price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle