Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,689 Reviews)
Rating breakdown 8,689 reviews
5 Stars
6,221
4 Stars
1,520
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: NJCJEB
from Missouri
Gender:Male
Verified Purchase:Yes
The company is amazing. They're great to deal with. I found the mattress itself too firm but they offered a free topper that softens it and that has helped a lot. Still not convinced but the company is amazing to deal with.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Bowling Green Ohio
Gender:Female
Verified Purchase:Yes
Excellent purchase. We have a California King basic mattress from T&N that we like alot. The mint is firm and supportive but the extra cushion on top adds to the perfect comfort. My husband has trouble getting comfortable due to the pressure on his hips and shoulders and sleeps great on the mint mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: BParker
from Brooklyn, NY
Gender:Male
Verified Purchase:Yes
Upgraded from the regular Queen to the Mint Queen, and took a little bit of adjustment to get use to but getting all the best sleep since.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Suzanne L
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
I'm 78 and just got my first new mattress in my life! My T&N Mint Queen was definitely worth waiting for and is a dream come true!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
It’s not that soft, and I’m not really impressed.
on January 18, 2020
Posted by: Jhoffart
from Conroe, tx
Gender:Female
Verified Purchase:Yes
I spent hours researching mattresses, especially on consumer reports, and I’m honestly not sure what all the hype is about concerning this mattress.
I read that it is supposed to be pretty soft, and help with alleviating joint pain while sleeping. I’ve been sleeping on this mattress for over a month and a half, and I’m having a lot of trouble getting comfortable on it, and I wake up achy with my shoulders and hips really hurting me. This is supposed to be a fairly soft mattress, and in my opinion it is not that soft, and my joint pain has gotten worse since sleeping on his bed.
I emailed customer service to return it, and they offered to send me a mattress topper to try out to see if that helps, so I decided to try that first. Hopefully that helps me be able to get comfortable and not wake up in pain! I’m also hoping that it doesn’t retain heat because I specifically bought this mattress because one of the features was that it didn’t hold heat, so we will see how it goes!
On a positive note, their customer service team is excellent (5 Stars!), and they really do respond quickly and treat you well.
I have no doubt that if I do need to end up returning the mattress, that I will be able to do so without any hassle, which is very important to me with such a large purchase.
Overall I would maybe recommend the bed to somebody who doesn’t have any sort of back/shoulder/hip pain, but for anybody that already deals pain, especially joint pain, I would recommend getting something different.
I read that it is supposed to be pretty soft, and help with alleviating joint pain while sleeping. I’ve been sleeping on this mattress for over a month and a half, and I’m having a lot of trouble getting comfortable on it, and I wake up achy with my shoulders and hips really hurting me. This is supposed to be a fairly soft mattress, and in my opinion it is not that soft, and my joint pain has gotten worse since sleeping on his bed.
I emailed customer service to return it, and they offered to send me a mattress topper to try out to see if that helps, so I decided to try that first. Hopefully that helps me be able to get comfortable and not wake up in pain! I’m also hoping that it doesn’t retain heat because I specifically bought this mattress because one of the features was that it didn’t hold heat, so we will see how it goes!
On a positive note, their customer service team is excellent (5 Stars!), and they really do respond quickly and treat you well.
I have no doubt that if I do need to end up returning the mattress, that I will be able to do so without any hassle, which is very important to me with such a large purchase.
Overall I would maybe recommend the bed to somebody who doesn’t have any sort of back/shoulder/hip pain, but for anybody that already deals pain, especially joint pain, I would recommend getting something different.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2020
Hi there. Thank you for taking time to leave a review and share your experience so far. We are sorry to hear the mattress has felt firmer than expected but glad you reached out to troubleshoot—we hope the topper helps! If any other questions or concerns come up, please don't hesitate to reach back out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Wendy in Seattle
from Seattle
Verified Purchase:Yes
It’s amazing
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brian and Jen
from Woodridge,IL
Gender:Male
Verified Purchase:Yes
Very comfortable I sleep like a baby. Can Definitely notice heat being absorbed into mattress. I dont think I'll buy anything else ever again. Made in USA!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Julie A
from Houston, TX
Gender:Female
Verified Purchase:Yes
I have had great sleep since our T&N mattress arrived. I do tend to get hotter at night than I did with our old mattress though.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle