Mattress is very firm and doesn't seem to get softer with 2-week break in period
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 17, 2020
Hi there, thank you for taking the time to review your purchase. We're sorry to hear the mattress is feeling too firm for you, even after the two-week break in. If you’d like to troubleshoot, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle