Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,759 Reviews)
Rating breakdown 8,759 reviews
5 Stars
6,278
4 Stars
1,532
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: Kathy G
from Ohio
Gender:Female
Verified Purchase:Yes
I bought this mattress because of a chronic back problem. My physical therapist suggested that a new mattress might help - and it has! The Mint is comfortable, supportive, not too soft or too hard. The first time I tried it I thought it was going to be too soft, but that has not been a problem. No funny smell (as many reviews of other mattresses complained of) 6 hours after unrolling it. And my back problem has improved! The only reason I've given it 4 stars instead of 5, is that it barely fits my platform bed. It's a bit too long, so it's difficult to make the bed. I've had 2 other mattresses that fit just fine, so I know it's not the platform. Otherwise this was a good purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AdeleAdele
from California
Gender:Female
Verified Purchase:Yes
It has good back support since it is firm. But it’s not a super cozy mattress. Maybe it’s a little too on the firm side. Which some may like. I hope it gets softer as time goes by. What disappointed me was I remember reading that this material has a cooling feature. I spent more money and bought the mint mattress in hopes i would get a cooling mattress. I actually get very hot while lying on this mattress. Disappointed in that aspect for sure.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 5, 2019
Hi there, thank you for taking time to review your purchase. We’re sorry to hear the mattress is feeling a little too firm and warm. If you’d like to troubleshoot these issues, please reach out to us directly at support@tn.com or 877-842–2586. We'd love the opportunity to help you get more comfortable on the new mattress!
Written by a customer while visiting Tuft & Needle
Posted by: Michael1212
Gender:Male
Verified Purchase:Yes
Amazing, can’t believe I’ve waited this long to get this mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cindy-lou
Verified Purchase:Yes
This mattress is very comfortable and have slept great on it from day 1.
Written by a customer while visiting Tuft & Needle
Posted by: Arizonan
from Tucson, AZ
Gender:Female
Verified Purchase:Yes
Unfortunately I have to request a refund for this mattress. Combined with the way I sleep, this mattress caused me to have severe thoracic muscle spasms every morning, sometimes lasting well into the day. The topper they sent for free didn't help; it moves while you sleep on it and if you're an edge sleeper like me, well, let's just say that the topper wasn't helpful.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 20, 2020
Hi there, thank you for taking time to review your purchase. We're sorry to hear it isn't working out for you. If you haven't already, we'd encourage you to reach out to us by emailing support@tn.com or calling 877-842–2586. If you are still within your 100 Night Sleep Trial, we can help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: HMJR
from Garden City, MI
Gender:Female
Verified Purchase:Yes
Mattress topper makes bed hot!! Prefer mattress by itself- really love my mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Bill55676543
Gender:Male
Verified Purchase:Yes
Incredibly comfortable
Written by a customer while visiting Tuft & Needle
Posted by: Eric from Missouri
from Fort Leonard Wood, MO
Gender:Male
Verified Purchase:Yes
I’m giving this a 5 star review because I did like it, but unfortunately my wife thought it was too hard. We returned it and the process was easy and the customer service was polite and understanding. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle