Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2019
Hi there, we appreciate you taking time to write a review. We're sorry to hear the mattress was not a good fit for you and will pass your feedback on to our product team! If you haven't already, feel free to reach out to us directly at support@tn.com or 877-842-2586 if you need help with a return.
Written by a customer while visiting Tuft & Needle
Shipping worked out fine. At first I thought the mattress would be too soft, but it was very comfortable. It doesn't dissipate heat as much as I'd hoped, but it does OK, better than my old mattress. After several weeks I'm not regularly sleeping on it because of a nagging kerosene type smell which was much more noticeable at first, so I'm hoping it continues to dissipate.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Great mattress, I’m a trucker and this is perfect for my truck. Other truck mattress’s are disappointing and just a piece of foam. My carpet at home is more comfortable. Great job ! Maybe next time I’ll upgrade to the hybrid.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
It needs a full platform to support it. Do not use a slotted bed frame support - literally needs full support & a box spring is not ideal to get the comfort level.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2019
Hi there, we appreciate you taking time to write a review. We do consider a slatted frame an acceptable base for our mattresses, as long as the spacing between slats is not more than 5" apart. A box spring can be used as well. If you have any questions or concerns about our mattress or acceptable accessories, feel free to reach out to us directly at support@tn.com or 877-842-2586. We'd be happy to help!
Written by a customer while visiting Tuft & Needle
We love this mattress and love it with the topper too. Now we have a king, my father in law has a queen and my daughter has a full. And my guest room has one of the original T&N mattresses! My back pain vastly improved once we switched to the T&N mattresses years ago. The pillows are excellent as well!
Written by a customer while visiting Tuft & Needle
I haven’t slept this well in years. I went from a 20 year old mattress to this. It is on the form side which is what I was looking for with my mattress. Would recommend to anyone!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle