Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Full - Gray
Average customer rating
4.6
(8,710 Reviews)
Rating breakdown 8,710 reviews
5 Stars
6,237
4 Stars
1,525
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Full - Gray
Posted by: D. Hange
Gender:Male
Verified Purchase:Yes
Outstanding value and comfort. He's relieve our back pain.
Written by a customer while visiting Tuft & Needle
Posted by: Curlyhairedmegan
Verified Purchase:Yes
Mattress advertised as medium-firm, but is probably the softest mattress I've ever slept on. Ended up returning it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , October 6, 2022
Hi there! Thank you for your feedback and we're so sorry our Mint Mattress was not a good fit for you. It is one of the softest mattresses we offer and we apologize for any miscommunication on our part. We're glad you were able to return it under your 100-Night Sleep Trial, and always feel free to reach out to support@tn.com or 877-842-2586 with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Sherry B.
from Pa
Gender:Female
Verified Purchase:Yes
Really nice comfortable mattress. No more being awakened by someone moving around beside me. A little too firm for my taste, as I prefer a very soft mattress so the topper is a must for me. Overall very happy with the purchase thus far.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Christina P.
from Bloomington Indiana
Gender:Female
Verified Purchase:Yes
Our T&N mattress is a must have. We went a year on another mattress and it only confirmed what we already knew. We love our T&N mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleepy Smurf
Verified Purchase:Yes
Gets soft and comfortable very quickly.
Written by a customer while visiting Tuft & Needle
Posted by: TeddG
from Columbia, MD
Gender:Male
Verified Purchase:Yes
Great mattress, love the extra size and added comfort. I generally avoid memory foam mattresses, but no back issues so far after a few weeks. Wish we had upgraded sooner.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Mattress didn't work - Customer service was great
on October 7, 2022
Posted by: Jaha
from Colorado
Gender:Female
Verified Purchase:Yes
The center of the mint mattress was very comfortable, but the mattress did not have firm edge support - a must for me.
Getting a refund for the mattress was easy. Customer service gets a 5+ star rating. We communicated via email. The day I sent in a copy of the donation receipt I received a reply that the refund was in progress. Two days later it had been credited to my charge card.
Getting a refund for the mattress was easy. Customer service gets a 5+ star rating. We communicated via email. The day I sent in a copy of the donation receipt I received a reply that the refund was in progress. Two days later it had been credited to my charge card.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , October 7, 2022
Hi there! Thank you for your honest feedback and insight, we're so sorry the mattress didn't work out for you. Thankfully it sounds like you were able to reach out to our Customer Experience Team and get this handled but we appreciate you taking the time to share your experience. Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Kim H
Gender:Female
Verified Purchase:Yes
We bought the original mattress about 5 years ago. It was awesome, but when we moved we decided to upgrade. I absolutely love this one. It’s literally the most comfortable mattress, and I will probably upgrade my kids’ mattresses soon with this same version.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle