Customer reviews from Tuft & Needle
Tuft & Needle - Mattress Topper - Cal King - Heather Gray
Average customer rating
4.3
(1,159 Reviews)
Rating breakdown 1,159 reviews
5 Stars
743
4 Stars
202
3 Stars
96
2 Stars
84
1 Star
34
84%of customers recommend this product.
(
409 out of
486)
Customer Reviews for Tuft & Needle - Mattress Topper - Cal King - Heather Gray
Posted by: Sarah H.
Verified Purchase:Yes
I ordered the mattress topper almost a month before our daughter left for college so she could have it for her dorm. When a couple weeks went by with no shipping confirmation email I called Tuft & Needle and they couldn't give me much information as the tracking number wasn't working. The topper never came so I requested a refund, which I'm glad they gave me, but I'm disappointed overall.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 5, 2023
Hi Sarah! Thank you for your insight into your purchase. We're so sorry to hear your T&N Mattress Topper never arrived and you never even got a confirmation email. It sounds like you were able to speak with our team to secure a refund, but we're sorry it had to come to that. Your feedback is valuable as we strive to improve our processes and will not go overlooked. If you have any other questions or concerns feel free to reach out to 877-842-2586 or support@tuftandneedle.com and the team can guide you from there!
Written by a customer while visiting Tuft & Needle
Posted by: Hank K
Verified Purchase:Yes
I have the Mint Hybrid and this topper. This topper like the one at our home in Phoenix slides all over the place every morning before I make the bed I have to put it back in place. Not real happy about it.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on April 30, 2019
Posted by: Donna
I’m not sure if it is still giving off too much heat.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
on April 29, 2019
Posted by: Laura
I really appreciate the topper that you sent for you charge. I could not sleep on the mattress without it. My husband sleeps very well but I still have some issues. I believe most of my issues come from my back and knee problems of which I am disabled. Again, thank you for making it possible for us to keep this mattress.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on April 29, 2019
Posted by: Jordan
Super comfortable!!!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on April 29, 2019
Posted by: Darlene
Love it
Written by a customer while visiting Tuft & Needle
Customer Rating
5
on April 29, 2019
Posted by: Anonymous
adds right amount of softness to a firm mattress, and has chemical certification.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
on April 22, 2019
Posted by: Anonymous
The mattress is too firm. The 2” topper saved the day and us having to return it. That 2” of foam should be part of the mattress.
Written by a customer while visiting Tuft & Needle