Velcro is meant to hold wooden slats in place; it's simply not aligned.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 26, 2019
Hi there, thank you for taking the time to write a review. We'll make sure your feedback is heard by our product and quality assurance teams. If you need anything from us moving forward, please don't hesitate to reach out to support@tn.com or 877-842-2586 so we can help.
Written by a customer while visiting Tuft & Needle
We really like our Mint mattress! I just wish it was a touch softer. Unboxing was a breeze and so fun! No smell at all and no wait to let the mattress fully "inflate". We have never had a mattress like this before and felt so confident trying the Mint with the 100 day trial. Would recommend this mattress to anyone to wants a quality product for a reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle