Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Twin - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Twin - Gray
Customer Rating
5
Excellent support and comfortable at the same time
on June 6, 2022
Posted by: Kathy Cross
from Wisconsin
Gender:Female
Verified Purchase:Yes
Best Bed I have ever had
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Helen M
from Washington State
Gender:Female
Verified Purchase:Yes
The mattress is amazing!! I’m a side sleeper and have sleep like a baby since I got it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Not great.
on June 4, 2022
Posted by: serenitysleep
from el salvador
I have slept on this for a few weeks and it sleeps too hot and is not firm enough, especially at the price point. It has distinct hot spots, so I have to move around a lot during the night to alleviate them, and it's way too soft for a firm loving mattress person. I had to buy a box mattress due to life circumstances, but I'll avoid it in the future. I received it in the beginning of January and they didn't send me the 2022 update - I was not happy about that.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 6, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding the Mint mattress. We're sorry to hear that you are sleeping warm on your Mint mattress. We just recently updated the Mint with a new removable washable cover and redesigned edge support but the feel is the same. This new model was not available at the time you purchased your mattress. However, if you are still within the 100-night trial and would like to pay the difference and upgrade, just reach out to our team at 877-842-2586 or support@tn.com. We'd be more than happy to help troubleshoot any comfort issues with you as well.
Written by a customer while visiting Tuft & Needle
Posted by: Roady
from Chicago
Gender:Male
Verified Purchase:Yes
Best mattress I’ve ever owned. Sleeps like a dream.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: James S.
from Dallas, TX
Gender:Male
Verified Purchase:Yes
Super comfy and great for side sleepers like me.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: pshin
Verified Purchase:Yes
The mattress feels different at different places. It does not have the same bounce or same cushion at all places.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 2, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping comfortably on the mattress and that it doesn't have consistent support. Please reach out directly to our team at 877-842-2586 or support@tn.com and we would be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very pleasantly surprised
on May 30, 2022
Posted by: AhhhSleep
from East Coast
Gender:Female
Six months after buying, I still wake up a lot of mornings and notice how darned comfortable I am. I was worried about buying a mattress online, and even more so when I saw how it was packaged - the box looked too small! But here it is, and after sleeping on it for six months, I'm still very happy with it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Off gassing
on May 29, 2022
Posted by: Whatisthatsmell
Gender:Female
We bought the 2020 Mint mattress. It’s comfortable but can we talk about the smell?! We let it off gas for three days (windows open and fan going) before sleeping on it. After first night the sheets, mattress protector, my pajamas, my skin smelled like whatever is off gassing. Washed the bedding and clothing each day but three nights later and no improvement.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 30, 2022
Hi there! Thank you for taking the time to provide your feedback regarding your mattress. We're sorry to hear that you are noticing an odor. It's normal for the mattress to have a slight smell when you first open it up. Depending on your nose's sensitivity, the smell should go away within the first week of unboxing. We suggest continuing to let the mattress air out by removing any sheets or mattress protectors that cover it and keeping your mattress in a well-ventilated room if possible. Please do not remove the Tuft & Needle cover on the mattress.
We'd like to assure you that the smell comes from the freshly new foam being packaged during transit. We have very strict guidelines for testing our mattresses for known harmful chemicals and indoor air quality. Our mattresses are tested and certified by CertiPUR-US® to be free of any known harmful chemicals, heavy metals, or formaldehyde. They have also been given the GreenGuard Gold certification for air quality and safety.
If you continue to notice a smell, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this issue with you.
We'd like to assure you that the smell comes from the freshly new foam being packaged during transit. We have very strict guidelines for testing our mattresses for known harmful chemicals and indoor air quality. Our mattresses are tested and certified by CertiPUR-US® to be free of any known harmful chemicals, heavy metals, or formaldehyde. They have also been given the GreenGuard Gold certification for air quality and safety.
If you continue to notice a smell, please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot this issue with you.
Written by a customer while visiting Tuft & Needle