Better communication when there is a delay in shipping. Improve the smell of the pillows and mattress. We have had our mattress 2 weeks now and it still has an unpleasant odor. Also, our 12in king mattress only expanded to 11 in.
As a bariatric person great support without being too hard is of major importance to me. The Mint provides a perfect balance between the two. I haven't had neck or back pain since the first night I slept on mine!