It was an easy process, delivered in the time frame proposed. It was easy to unpack and to place on the bed (two people, but one person could manage - I'm a little ole lady). I got it to replace my dearly beloved waterbed which no longer suits my lifestyle and my Tuft and Needle (mint) has done an admirable job, I have been sleeping wonderfully. I'm still working on the heating part of a waterbed, so far a hot water bottle has been satisfactory.