My husband and I love our new Mint mattress! We’ve been sleeping on a pillow-top mattress for the last 10 years, so we were a little apprehensive about going with something that wasn’t a pillow-top. We decided to give Tuft & Needle a try since they have their money-back warranty. I’m so glad we bought this mattress!! We absolutely love it! My husband and I have never slept better.
This is not a good bed for us, causing a lot of back pain, cannot take it anymore.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 16, 2020
Hi there. Thank you for taking time to share feedback. We're sorry the mattress is not a good fit for you. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 for help moving forward.
Wonderful company to work with. Mattress showed up next day. It was a little firm so I called them and they sent the softer topper for free. Now the mattress is perfect!
I have had my new mattress 60 days and like others I am completely satisfied with it. I also had a special question, and customer service gave me an immediate and concretely helpful answer. No sign yet of cratering in the foam, which is my only remaining question. I'm glad I checked Consumer Reports and tried this newer company.
At first I thought this mattress was going to be too firm for me, but it was just my back adjusting to having some support. After the muscles in my back learned to relax as I slept my back pain almost entirely went away.