After reading the reviews, I thought this would be a firm mattress with a plusher top. Its OK as far as firmness, but still feels really sinky and squishy overall (not just the top layer) and when others are on the bed you feel a lot of movement. Both Hubs and I are well under 200 lbs. Side sleeping is OK, but would not recommend if you are a back sleeper - I still wake up in the middle of the night with pain and have to shift to my side after a month of having this mattress. All in all, its OK but NOT a firm, hotel-quality mattress if thats what you are after.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 20, 2020
Hi there, thank you for taking time to share your thoughts. We’re sorry to hear the mattress feels softer than you hoped, but we appreciate the feedback and will pass it along to our product team. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 if you need help with a return or anything else.