Much firmer than I expected, but with a soft top so you melt right in . Great for back, side, and stomach sleeping . Super comfortable. I highly recommend. Oh and as an FYI , be prepared, This mattress is soooo heavy .
We have only been using the mattress for 5 weeks now. I like the firmness level (not too firm, but not too soft either). I don't feel my husband (210 lbs) moving around so much and causing the mattress to move me like crazy. The edges of the mattress are not as firm as I would like for sitting on. If you are a stomach sleeper, this mattress is great. It does not cause my back to feel like it is bent out of shape when sleeping on my stomach. I don't feel any back pain with this mattress whether sleeping on my side, back or stomach. I have not had any leg cramps since using this mattress. I am not hot, but not cool sleeping on it either. There is no change in temperature from previous mattress (spring mattress) we had which is good, I guess. I purposely bought it to test in the summer months. I do believe a good pillow in combination with the mattress matters greatly for a good night sleep and no pain when you wake up. I do not recommend the pillow (see my reviews) that Tuft & Needle makes.
Was very hopeful for this mattress but I guess it is a gamble when online ordering. First problem was the delivery. The mattress was delivered by fedex and not by an actual furniture carrier. The delivery guy refused to bring it to my front door (there are steps ). I told me that my husband could help and the delivery guy just left it in front of our garage. Not okay, this thing is super heavy and I was not able to help my husband carrying it up the stairs. Second fail is when we opened the box to find a whole in the mattress protective cover and one entire side of the mattress filthy as if it was dragged on the floor before being folded in the box. Not okay to receive a dirty mattress. I cleaned it with wipes and it was gross. Now let’s talk about the sleeping... first night it felt like a dream come true, definitely much less toss and turns and I enjoyed the foam comfortability. But starting the second night it felt like the mattress was suddenly firmer and it was impossible to find a good position when sleeping on my side. (It takes a few days for the mattress to get to its proper shape as it was folded in a box) If sleeping on your back or stomach it seems fine but definitely not good for a side sleeper. Overall too firm for my liking but that is what you get when you buy a standard mattress one fits all on the internet.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 7, 2020
Hi there. Thanks for taking time to share candid feedback about your experience. We're sorry you've had issues along the way and would love the opportunity to help moving forward, please reach out to us at support@tn.com or 877-842-2586.
Let’s be honest - we were 100% hesitant about ordering an online mattress without ever testing it out in person. Luckily - with the help of social media - we were able to settle on Tuft & Needle. The Mint mattress is AMAZING! We’ve slept on it for about a month now and we have never slept better!