My husband and I have had this bed for a month and are absolutely in love! We took a chance ordering a tuft and needle mattress after seeing it win a facebook poll competitive to casper and other big mattress names. The mint mattress is the perfect amount of firmness/softness. We sleep so well and my back feels great. The box came quickly and the mattress popped right up. The whole process was so easy I can't recommend Tuft & Needle enough! We are so happy!
Even after a month+ of breaking in the mattress, I found it to be rather stiff. I noticed my back hurt more while sleeping compared to my old mattress. For the price, I was expecting better.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 21, 2020
Hi there - we're sorry to hear you're not loving the mattress. Feel free to email us at support@tn.com and we can always go over our return process for you.
When I needed a new bed for my daughter and didn't want to go to the store to get one during the pandemic, I remembered hearing about your company on a podcast. It was as convenient and comfortable as promised! I will never buy a mattress from a brick and mortar store again!
Unfortunately the bee is not that comfortable for me so far (after two weeks). It seems well-made but my shoulders hurt and my lower back hurts. A family member (she weighs less) used the bed while I was away on vacation and said the same thing. I'm not sure I'd buy another.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 21, 2020
Hi there - we appreciate you giving our mattress a try. You do have 100 nights to try our products out and if you'd prefer to begin the return process, we can get the ball rolling on that. Feel free to email support@tn.com and we'll assist you there.