Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Twin XL - Gray
Average customer rating
4.6
(8,729 Reviews)
Rating breakdown 8,729 reviews
5 Stars
6,252
4 Stars
1,528
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Twin XL - Gray
Customer Rating
1
Ow
on June 29, 2021
Posted by: KimboM
from Seattle, WA
Gender:Female
My husband and I bought the original T+N mattress way back in the day and loved it (still do)...favorite mattress ever. A little over a year ago we were shopping for a larger mattress and the customer service folks told me that the basic mattress isn't the same as the old version, and that the Mint one would be the best choice for our needs and sleep types. Got the Mint, and it was too firm...quite uncomfortable to sleep on. Customer service convinced me to get a topper and try it out rather than returning the mattress. It was better for a while, and then my husband and I started training more so I chalked up the aches and pains to that instead. Fast-forward to now (using it for the first time in 10 months after traveling) and after one night of sleeping on it I ended up with bad lower back pain...so much so that we slept on the older, smaller, original T+F bed instead. I wish I had put my foot down and asked for the simpler model instead and now I'm stuck with a mattress I hate and need to replace. Maybe if my body had more cushion it'd be OK, but I don't recommend it for bony side-sleepers.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 30, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our [insert product name] to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and you were unable to get comfortable on the mattress despite our best efforts to troubleshoot with you. We will definitely pass your feedback along to our product team. If you have any additional questions, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Over time, super stiff back in the morning and sweaty more often than not.
on February 13, 2021
Posted by: NCR27
from Austin, TX
Gender:Female
The product is made in good quality; however, it’s function has not provided quality sleep for me. At first, I chalked it up to us downsizing our bed, and having small children: i.e. you don’t get sleep anyway. But my husband and kids have been gone the last few nights and I’ve had the whole bed to myself and slept through the night, but have woken up with an incredibly stiff back. I did yoga yesterday morning and woke up with the same severe stiffness this morning. Additionally I have woken up many times super sweaty, without any reason to. This mattress is not for me. Sure it feels like a nice hug when you first lay down, but with time, you begin to really it’s function is not met with its first appeal.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 19, 2021
Hi there. We appreciate you taking the time to share feedback with us and are sorry to hear the mattress hasn't been so comfortable. We will be sure to pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: C Ligori
from Jackson Hole, WY
Gender:Female
Verified Purchase:Yes
I gave this a 4 star rating because I really wanted to receive this mattress and say it was the best night sleep I had ever had after the first night. However, I was disappointed... read on! For me, the mint was too firm. My husband loved it, but I am a side sleeper and really struggled to get comfortable. After about 5 nights, I contacted Tuft and Needle. I talked to a customer service representative immediately. She recommended we try the Mattress topper. This 2 inch soft pad was exactly what I needed to be happy with this mattress. The soft foam on the firm mattress is the perfect combination for my comfort. I do wonder if I would have been better off with the Hybrid mattress if I would do it all over again. I have just figured out I really needed something a little softer. Also, when ordering your mattress, it is a good time to think about your pillows. I decided as well that our pillows were part of the problem with getting comfortable. Once we placed the topper on our bed (which doesn't slip as I have read in other reviews) and replaced our pillows, I am sleeping better than ever. My husband loves this mattress as well. He makes fun of me calling me the "Princess and the Pea" since it has been a little difficult to get just the right set-up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Comfortable support, BUT HOT!
on December 1, 2020
Posted by: ksanderson
from Minneapolis, MN
Gender:Female
My husband and I purchased the Mint mattress about a year and a half ago. We've been through a few rounds of seasons, types of sheets and blankets. I have to conclude that the temperature discomfort is solely from the mattress. It feels like the mattress "holds" body heat and you can't really get away from the heat IN the mattress. I feel like the advertising that the Mint is "cooling" is unfortunately just not true for us. I would say that is also true for the pillows that came as part of our mattress purchase. I can easily replace the pillows, but not the mattress or the money invested.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your candid feedback and will pass it along to our Product team for consideration. If we can help with anything moving forward, let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Pleasantly surprised with The Mint Tuft and Needle
on April 24, 2021
Posted by: Kellywampus
from Lakeview, Oregon
Gender:Female
Verified Purchase:Yes
We were pleasantly surprised on the quality of this mattress. We figured a mattress from a box couldn’t be that great. We were wrong. It is just a tad too firm but still happy. Would buy it all over again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brian P.
from Tehachapi, CA
Gender:Male
Verified Purchase:Yes
The bed is too soft and actually hurts both of our backs more than anything has ever hurt it before.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Looking to sell it or get rid of it. Very unhappy with the mattress.
on June 5, 2021
Posted by: Buy Sleep Number
from AR
Gender:Female
We are very unhappy w/ the purchase of our Tuft & Needle Mint mattress. Haven't enjoyed it from night one, really tried to like it and get used to it. Neither myself nor may husband like it. He was much more vocal about his dissatisfaction early on. I feel like the bed is much to hard. I am a side sleeper most often, but sometimes sleep on my back and rarely sleep on my stomach. My husband does not feel like the support is even, he thinks the sides are very squishy. Both of us are average to smaller sized. We bought the mattress in Jan. 2021 it is now the first week of June 2021 and we are going to buy a Sleep Number bed today. We had a Queen, then a King size of Sleep Number beds for about 20 years. No more cheaping out for us!!!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 7, 2021
Hi there. Thanks for sharing candid feedback about your experience. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Dani D
from South Carolina
Gender:Female
Verified Purchase:Yes
I was pleasantly surprised after the first night on this mattress! I thought that just the fact that we were changing up our mattress surface would mean a sore body the next day just from unfamiliarity but I was wrong. I didn’t feel any different and had a great nights sleep! A month in and still feel that way.
It’s firm but cushions to you as you lay and I don’t get hot, even with our South Carolina summer nights. I’d definitely recommend this mattress. It’s was quick shipping and easy setup, no regrets here!
It’s firm but cushions to you as you lay and I don’t get hot, even with our South Carolina summer nights. I’d definitely recommend this mattress. It’s was quick shipping and easy setup, no regrets here!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle