Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - Twin XL - Gray
Average customer rating
4.6
(8,729 Reviews)
Rating breakdown 8,729 reviews
5 Stars
6,252
4 Stars
1,528
3 Stars
567
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - Twin XL - Gray
Posted by: Anonymous
Verified Purchase:Yes
I was hoping this mattress would be the perfect one but it is so hot to sleep on at night which makes it uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Dieselrider
from Missouri
Gender:Female
Verified Purchase:Yes
Sleeps like you are in the seventh gate of Hades. Never been hotter. No not get unless you enjoy slip sliding in your own sweat for 6/8 of the hours you are trying to sleep but can’t because you are suffocating.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 5, 2020
Hi there. We appreciate you taking time to leave a review and will share your feedback with our product team. If you'd like to troubleshoot the heat issue or need help with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Racine, WI
Gender:Female
Verified Purchase:Yes
Disappointed. It was my husbands and I’d second mattress since we were married 10 years ago. We had three friends who raves about their T&N mattress but it just didn’t work for us. Both my husband and I slept terribly on it and my husbands back got stiff and achy by the third night. We went back to our previous mattress and all the bad sleep and hurting back went away. Thankfully it was a seamless return and we were able to donate the mattress that didn’t work for us to a local church.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: OdessaTN78
from Tennessee
Gender:Female
Verified Purchase:Yes
After reading the reviews, I thought this would be a firm mattress with a plusher top. Its OK as far as firmness, but still feels really sinky and squishy overall (not just the top layer) and when others are on the bed you feel a lot of movement. Both Hubs and I are well under 200 lbs. Side sleeping is OK, but would not recommend if you are a back sleeper - I still wake up in the middle of the night with pain and have to shift to my side after a month of having this mattress. All in all, its OK but NOT a firm, hotel-quality mattress if thats what you are after.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 20, 2020
Hi there, thank you for taking time to share your thoughts. We’re sorry to hear the mattress feels softer than you hoped, but we appreciate the feedback and will pass it along to our product team. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 if you need help with a return or anything else.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Sore neck and mid back every morning
on July 13, 2020
Posted by: Age 25 sore back and neck
Gender:Female
It definitely looks nice and high quality. A few weeks into using it, I began to experience neck and mid/lower back pain every morning and lingering throughout the day. I am in my 20s, average weight, so it's not due to my body type. I gave it some time to see if other factors were the cause, but and by the time I realized it must be the mattress causing the soreness, the 100 day guarantee had passed by a few days. Now I cannot return it (couldn't prove defective or uneven sinking. It evenly sinks in super deep depending on the weight placed on it). I believe the mattress is too soft and sinks in deep around my hips/butt, causing my back to arch the entire night. If I lay on my side, my spine and hips are not aligned and spine is curved due to the sinking in at the hips. This mattress claims to have firmness, but I don't experience that. I would only recommend this mattress to someone who needs ALOT of cushion to the point of sinking in.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 14, 2020
Hi there. Thank you for your candid feedback. We are sorry to hear the mattress has not provided the comfort you expected and that you are unable to return outside of the 100-Night Sleep Trial. Our team is open to continue troubleshooting. If you're interested in working with us, please touch base at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Didn't last very long
on July 29, 2021
Posted by: Kirstincm
from Salem, oregon
Gender:Female
I think my mattress is about 18 months old. My husband complains that his side has compressed into a dip and is uncomfortable. I bought the mint. I honestly thought I'd get more use than about 18 months for a 1200 mattress with a10 yr warranty. But if a disappointment
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 29, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
We love the Mint!
on July 17, 2021
Posted by: GeeAnn
from Missouri
Gender:Female
We have had our Mint mattress for 3 years. I wish everywhere we traveled had this mattress. We sleep so much better on it than other mattresses. My husband and I both have some joint/back issues and we do not wake up with a sore back or hips since we got this mattress. Also, I sleep hot and have hot flashes and this mattress is much cooler than traditional or memory foam mattresses. (Unfortunately, it will NOT eliminate your hot flashes!) My husband turns and tosses a lot and there is minimal movement on my side (we have a king size) which is something I was needing. The comfort of a mattress is obviously subjective to each person and their needs, but this is perfect for us. So much so that we are getting one for the guest bed as when one of us is sick, we sleep in the guest room. My husband is a back and side sleeper and I am a side and stomach sleeper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dentalmom
from Kentucky
Verified Purchase:Yes
It took longer than the time they allot to see if you like. My back hurts worst now than before we got the mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. We appreciate you taking time to leave a review about your experience. If you need help with a return per the 100-Night Sleep Trial or are open to troubleshooting, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle