Grill has nice materials and construction, and was packaged well. After a few months of usage still not impressed with heat uniformity despite the burner setup and diverters.
Response from napoleon.comBy The Napoleon Team, CS, August 29, 2023
Thanks for reaching out and sharing your feedback on the RSE625RSIBPSS-1. We are sorry to hear you are disappointed with your product. If you believe the product is not operating as designed, please do not hesitate to reach out to our team at grills@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com
Customer Rating
5
Plentiful cooking space
on June 4, 2020
Posted by: Jose08
from Stony Point NY
Gender:Male
I bought this amonth ago because my other grill seared it's last steak, I love the searing side burner to get that great sear and grill marks.
Great looking BBQ, with everything working great upon obtaining it from the dealer. Lots of grill room, and i cant wait to try the rotisserie unit and searing grill.
This Grill is a beast! Inferred side sear works great leaving awesome sear marks on anything placed on it. Rear Inferred burner is going to be used this weekend to Rotisserie a chicken. Look forward to another positive review!
Would like it better with cast iron grates. Cabinet seems weak compared to barbecue. Holds temp well and cooks great.
Response from napoleon.comBy The Napoleon Team, CS, February 28, 2023
Thank you for reaching out and providing us with your feedback on the RSE625RSIB. We are sorry to hear the product has not fully met your expectations. Should you require any assistance or would like to discuss anything further, please do not hesitate to reach out at webcare@napoleon.com. Thank you!