Customer reviews from ASUS.com
ASUS - Zenbook 14 OLED UM3402 14" Laptop - AMD Ryzen 7 - Memory - 512 GB SSD - Jade Black
Average customer rating
4.8
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
114
4 Stars
15
3 Stars
4
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
65 out of
66)
Customer Reviews for ASUS - Zenbook 14 OLED UM3402 14" Laptop - AMD Ryzen 7 - Memory - 512 GB SSD - Jade Black
Customer Rating
5
Bought Two
on September 19, 2025
Posted by: Ebrahim83BH
from Bahrain
Bought two of this model, the build quality is fabulous and the AMD processor is mad fast.
Written by a customer while visiting ASUS.com
Customer Rating
5
Excellent Product
on October 5, 2025
Posted by: Azhar khan
Laptop delivers a stunning visual experience that’s hard to beat. The OLED screen is the star of the show, offering:
Vivid colours and deep blacks perfect for creatives and binge-watchers alike
Lightweight design with premium finishes like CNC-machined aluminium or trendy colour options
Strong battery life on most models, though high brightness can drain it faster
Written by a customer while visiting ASUS.com
Customer Rating
3
Great features but poor performance
on October 6, 2025
Posted by: Zafarian21
from Michigan, MI
Bought this less than a month ago and out of the blue it got stuck in BIOS mode, now it won’t even turn on
Response from ASUS.comBy Chantae, CLM, October 6, 2025
Dear Zafarian21,\n \nWe’re sorry to hear that your ASUS UM3402YA laptop became stuck in BIOS mode and now no longer powers on. This is not the level of performance we aim to deliver. \n \nTo help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.\n \nWe stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409041303-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.\n \nBest Regards,\nChantae\nASUS Customer Loyalty US Support\n \nTroubleshooting - Device Boot Failure or No Display After Boot (Black Screen) - https://www.asus.com/support/faq/1014276/\n \n
Written by a customer while visiting ASUS.com
Customer Rating
5
ZENBOOK 14" OLED TOUCHSCREEN
on October 24, 2025
Posted by: OZ-24_Rock
from Central Texas
My first ASUS laptop is 9 years old and still functioning on the daily. The right hinge finally broke so I decided it was time to replace it. I decided on ANOTHER ASUS, even though I shopped all over and considered other brands but this model came out on top for the best configuration for the best price. I had to wrestle with Win11 Out of Box Experience that tries to force you to log in to Microsoft servers rather than having a local account. This is not ASUS's fault, but what a pain Microsoft is becoming! This laptop's small form and great internals is just what I was wanting. 32G DDR RAM, 1T SSD storage with a Ryzen 7 processor. The Radeon graphics on the 14" OLED Touchscreen looks fantastic. Thoroughly happy with my purchase of this laptop and honored to be a loyal ASUS supporter! This review might qualify me for an extended 90 day warranty, but I didn't say anything I wouldn't have said without any compensation.
Written by a customer while visiting ASUS.com
Customer Rating
5
Great price on Ultrabook!
on November 30, 2025
Posted by: Aelfric321
from San Francisco, CA
Much nicer build quality than what I expected and an excellent screen
Written by a customer while visiting ASUS.com