Customer reviews from cafeappliances.com
Caf - 36 in. Wide 5 Element Smart Electric Built-In Cooktop, Customizable with Power Boil on Tri- and Dual-Ring Elements - Black
Average customer rating
4.2
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
1
80%of customers recommend this product.
(
8 out of
10)
Customer Reviews for Caf - 36 in. Wide 5 Element Smart Electric Built-In Cooktop, Customizable with Power Boil on Tri- and Dual-Ring Elements - Black
Customer Rating
1
Still not working properly
on February 19, 2026
Posted by: No go
It's been worked on 4 times and replaced once and still has the left top burner that works intermittently. Now I haven't heard from repair. I emailed the store 3 weeks ago and he said he turned it into a rep. ????
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, February 20, 2026
We're sorry to hear your cooktop isn't working as expected after multiple service appointments. We'd like to assist, and after reviewing our system we see you have a case. We've updated that with the information you've provided here, and a member of our team will be reviewing your situation as soon as possible. We're confident our team member will be able to help with reaching a solution.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Needs improvement
on January 18, 2026
Posted by: Screamer
from Alabama
There is too much of a delay in the heat up and cool down time for the burners. Responsiveness is slow.
The timer alarm volume is so low you can’t tell when it goes off.
Economics for controls could be improved by spacing out the controls a little more
The timer alarm volume is so low you can’t tell when it goes off.
Economics for controls could be improved by spacing out the controls a little more
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 30, 2026
We will share your feedback about the slow cool down, timer volume and controls to our Product team so they may review further.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Easy to use and I think it is safe.
on December 14, 2025
Posted by: changsoo
from Tehaleh WA
[This review was collected as part of a promotion.] It is working well. WiFi connection is fine. Nice to check the status through Mobile App.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Cook top
on July 9, 2025
Posted by: Twinsmom
This is a great cook top. It heats up quickly.
Down sides, I have not determined how to operate from my phone
I could not find good suggestions on cleaning the surface. I have some stains I have not been able to remove.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Falls Short of Previous Cooktop
on June 11, 2025
Posted by: Ganymede
Not as functional as the 16-year-old cooktop it replaced. The controls are hard to see, but the bigger issue is performance. The large center burner takes over 50 minutes to boil 16 cups of water.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, June 16, 2025
We'd like to assist you with your cooktop burner. Be sure to use pans that are absolutely flat and match the diameter of the surface unit selected. A great portion of heating speed and performance depends on the cookware being used. Magnalite aluminum cookware may be better. The induction units were tested using a three quart Nordic brand pan. Other brands of cookware may have a faster response.
We value your feedback. Your comments regarding the cooktop are important to us and will be considered by our product design team for review.
We value your feedback. Your comments regarding the cooktop are important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Modern Technology
on December 11, 2024
Posted by: Cafe enthusiast 2
We love our new cooktop! Flexible cooking options with responsive heating. Bridge elements are great along with the two multiple size elements.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Temperature adjustments
on August 27, 2024
Posted by: Sam III
from Colorado
Good looking cooktop and cleans up really nice. Only problem that I have is the ability to adjust temperatures. I have to adjust using my finger tip which then blocks the red temperature lines. This makes it difficult to get it where I want it without having to try several times.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 29, 2024
We’re happy to hear your new cooktop has been easy to clean, and that you’ve been enjoying its attractive appearance. However, we’re constantly working to make our appliances the best they can be, and we’ll be sure to forward your feedback about the controls to our product team so we can continue to improve.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek and Stylish
on April 17, 2024
Posted by: Melonie
from Texas
Sleek and stylish. Great range of temperature settings.
Love how easy it is to clean off.
Love how easy it is to clean off.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, April 19, 2024
We really appreciate you taking the time to reach out to us about your new cooktop. We're so glad that you have been enjoying how easy it is to clean and operate.
Written by a customer while visiting cafeappliances.com