Customer reviews from cafeappliances.com
Caf - ENERGY STAR 36" Built-In Touch Control Electric Induction Cooktop - Stainless Steel
Average customer rating
4.1
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
41
4 Stars
5
3 Stars
7
2 Stars
5
1 Star
5
78%of customers recommend this product.
(
36 out of
46)
Customer Reviews for Caf - ENERGY STAR 36" Built-In Touch Control Electric Induction Cooktop - Stainless Steel
Customer Rating
1
Wi-Fi Feature Set is Disappointing and Underutiliz
on July 22, 2025
Posted by: SebastianPa
I’m really disappointed that the Wi-Fi functionality on this appliance feels practically useless. What’s the point of adding connectivity if you can’t do anything meaningful with it?
I understand why remote activation of the cooktop might be disabled for safety reasons. But disabling remote turn-off makes no sense. What kind of accident could possibly happen by turning it off? If anything, it could help prevent one.
Also, does not having the full Hestan Cue system mean I can’t do anything at all? I can’t even set up a basic trigger with Alexa to, say, turn on a light when the cooktop is in use?
There are many useful and low-risk capabilities that could be enabled without compromising safety, such as:
Allowing automations based on cooktop status (e.g. turning on a vent or ambient light when it’s in use)
Exposing burner activity as a read-only state to platforms like Home Assistant or Alexa
Sending alerts if a burner is left on too long
Showing usage history or energy consumption in the app
Enabling remote turn-off under certain conditions (like when no motion is detected nearby)
These types of features would actually make the Wi-Fi useful, while still respecting safety. Hopefully future updates will consider enabling more of this functionality.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 1, 2025
We will be passing your comments about the features and functionality to our product team to review. Thank you again for taking time to share this.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Looks nice, performs okay
on August 15, 2025
Posted by: DM2024
from Phx, Az
The cooktop usually works as expected. I have one burner that sometimes doesn't want to turn on. I've had it repaired and it still does this. Also, I've experienced some of the burners I've turned on and set to a medium heat, all of a sudden turn to full heat. This has happened a few times. I've also had a few of the burners I turn on, turn off unexpectedly. Not good when you are cooking rice on a timer.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 20, 2025
We're sorry to hear about the inconsistent burners. We'd like to help out with this.
We recommend trying a quick electronic reset. This can be done by shutting the power to the unit off at the breaker for 2-3 minutes, then powering it back on.
If you are still noticing issues after the reset, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
We recommend trying a quick electronic reset. This can be done by shutting the power to the unit off at the breaker for 2-3 minutes, then powering it back on.
If you are still noticing issues after the reset, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cooktop Rdview
on October 27, 2025
Posted by: RyanBJ
[This review was collected as part of a promotion.] Love that the cooktop doesn't get hot and therefore spills and splatters don't get cooked on to the surface
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Bougie, fancy
on November 6, 2025
Posted by: LC8131
from California
[This review was collected as part of a promotion.] I was very excited to use this product. It is so bougie and beautiful. But, sadly, it is glitchy and unpredictable. I am currently trying to get a replacement to see if I just got a bad cooktop. I hope so! The cooktop is beautiful and the first week, while it was working, the features were awesome. The boiling time for 2 cups of water is under a minute, and you literally need 15 seconds to preheat a pan for pancakes or eggs. It was a great cooktop while it lasted.
I would recommend this to a friend!
Response from cafeappliances.comBy Julia, Cafe, November 11, 2025
We're sorry to hear you're having an issue with your cooktop not working properly, and we'd like to help. If you haven't already, please reach out to our Bodewell service team to schedule a service appointment by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident one of our skilled technicians will be able to assist you further.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Would not recommend GE
on December 25, 2025
Posted by: BJR25
from Black Mountain, NC
I bought my GE Cafe because my GE Profile had an issue with 2 burners not working after only 4 years. Of course my warranty had expired. So I upgraded to the Cafe and guess what, 2 burners on this unit also stopped working after 13 days. I tried to look into what was going on with GE induction cooktops and for several years now, people have been having the same problem. Something to do with the Control board. At this point I would like to return this one and move onto another manufacturer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Don, Cafe_Appliances, December 31, 2025
We'd like to assist with your cooktop's burners not functioning properly. We recommend scheduling service with our Bodewell team by calling 1-833-426-3393 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
2
malfunction on new cooktop
on December 30, 2025
Posted by: RAMP
from Hebron, KY
[This review was collected as part of a promotion.] We had just moved in & were using the new cooktop when it shut itself off & left an orange/yellow permanent ring under the glass of the burner. We have a service call scheduled to look at it. We had the same cooktop in a previous house & never had a problem & loved it. Induction is amazing & we will see if this current one just needs replaced & we will be satisfied, but concerned it did this right away on a new cooktop.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 7, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Controls
on January 10, 2026
Posted by: Terfet
from Delaware
Nice cooktop but the push button controls are not user friendly. Takes several pushes to engage them. The timer feature is hard to turn off. The sweet spots are tough to find. The timer alert is the same as the double ovens - not near loud enough nor do they repeat in case you can’t get there right away. Needs work.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com