Customer Reviews for Caf - 30 in. Wide 4 Element ENERGY STAR Built-In Touch Control Electric Induction Cooktop with Easy Clean Surface - Black
Customer Rating
2
Cooktop Not working
on July 31, 2026
Posted by: JKS76
The large burner does not work. Was defective on installation date! One month later, after service still not working.
Response from cafeappliances.comBy Jonathon@Café, August 3, 2026
We're sorry to hear about the issue with the burner. We'd like to look into your situation closer and offer assistance. One of our agents will be reaching out over email to collect additional information. Please respond at your earliest opportunity.
This induction cooktop is amazing! I can boil water in under a minute, literally. I also love that it connects to my hood vent and turns the hood on/off automatically. Couldn’t more happy with the performance and tech. I do worry about the glass edges. I am not sure why the glass hovers about the countertop about 1/16”. I am very worried about a pot catching the edge and breaking the glass.
We’ve had the cooktop for about 3 weeks now and it has performed very well. This is the induction model and it heats up very quickly compared to the old radiant cooktop we had. Controls are very easy to read and heating response is phenomenal!
[This review was collected as part of a promotion.] Sometimes I have a hard time starting it on on the burners.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, December 8, 2025
To turn a burner on, touch and hold the On/Off pad for about a half second and then you can either swipe the arc to set the power level or touch the up/down arrows to choose your power level as shown on page 9 of the Owner's Manual - https://products-salsify.geappliances.com/image/upload/s--Wai4h3qC--/f699d5c49f9ac982e84d46b3d074858cf89de14e.pdf - Also, be sure your cookware is induction cooking compatible and is of the proper size for the burner you wish to use.
We purchased the Cafe 30" induction cooktop in August. Over the last month we have had continuing problems with the unit either not turning on at all or turning off in the middle of cooking. We have to go outside and turn the breaker off and then on again to get it working.
Response from cafeappliances.comBy Joyce, Cafe_Appliances, November 18, 2025
We want to help you with your cooktop turning off in the middle of cooking. In some areas the electrical power/voltage supplied to the home may be low, such as a home with an electrical supply of 208 Volts. In this circumstance, you should cover the pan with a lid until the desired amount of heat is obtained. We have some other tips in the following troubleshooting link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34462 If the power continues to turn off, please reach out to Bodewell Service by calling 1-833-426-3393 M-F 8:00-8:00 EST.
[This review was collected as part of a promotion.] Fantastic product! So easy to use, heats up instantly. So, so much better than my last unit. I love the controls, almost completely intuitive. I didn't have to look up anything in the manual. It was just that easy to use. Quality materials. I have no doubt that this stovetop will last. Very happy.
[This review was collected as part of a promotion.] With proper cookware, this stove works nicely.
Originally, we were having operation issues with our Caphalon pots. Once, we figured out they didn’t work with the appliance, we ordered a new set. All is good and the cooktop performs well.