Customer reviews from snowjoe.com
Snow Joe - 24-Volt 12.0 Ah Lithium iON Battery
Average customer rating
4.5
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
12
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Snow Joe - 24-Volt 12.0 Ah Lithium iON Battery
Customer Rating
1
Horrible product K.G.
on July 28, 2025
Posted by: Kgkg
from Lynn MA
Horrible experience! I was able to use the snow blower for one snow season and it never worked again. I had to buy another snow blower that works fantastic. I will never buy your product again.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 29, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of performance or service we strive to provide, and we regret that your experience did not meet expectations.
We would appreciate the opportunity to investigate this issue further and determine what may have caused the malfunction. Please contact us at your convenience at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST.
We are committed to ensuring customer satisfaction and will do our utmost to address your concerns.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of performance or service we strive to provide, and we regret that your experience did not meet expectations.
We would appreciate the opportunity to investigate this issue further and determine what may have caused the malfunction. Please contact us at your convenience at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST.
We are committed to ensuring customer satisfaction and will do our utmost to address your concerns.
Written by a customer while visiting snowjoe.com
