Customer reviews from kwikset.com
Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Polished Chrome
Average customer rating
2.3 out of 5
2.3
(3 Reviews)
Open Ratings Snapshot
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product. 
(
1 out of 2
)
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Customer Reviews for Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Polished Chrome
Customer Rating
5 out of 5
5
Great so far!
on September 23, 2020
Posted by: Jwill
from San Diego, CA
Gender:Male
It was easy to install with basic knowledge of installing electronic locks. I love the auto-lock feature and the added security features for preventing people from using fingerprints to discover your pin. Overall I'm extremely excited about this new lock and my husband won't have to hear me yelling about him leaving doors unlocked again! I read the bad reviews before purchasing the lockset, I'm not sure why some complained about the price, I find it to be fair for the features it has. I also saw the complaints about it not working with Alexa, mine works perfectly fine with Alexa at my home. Perhaps some people should consider paying a locksmith to install since they become easily frustrated. The instructions were very easy to follow. It like walking in a straight line. Not a single thing was confusing about them. I LOVE the matte black finish I purchased as it goes with our homes modern architecture. I can't wait to see how guests respond to it when they see it. For some odd reason the builder installed a pewter/brass colored lock. This one looks 1000% better. Thanks for another great lock Kwikset.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1 out of 5
1
NOT WHAT IT CLAIMS
on December 17, 2019
Posted by: marks
from tallahassee
On Website it claims to work with Alexia. Called customer service - NOT. Customer service just says it only works with z wave
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1 out of 5
1
Touch screen lasted about a week.
on November 26, 2023
Posted by: mkrkl
Screen stopped working an about 1 week
If I very lightly touch the keypad I can sometimes get it to work. If you tap with normal pressure it seems to start the keycode entry all over again. Where you have to press 2 random keys again.
Did a factory reset and still doing the same. Made it hard to add another user code. Keypad is unusable.
Response from kwikset.comBy Mariana, Consumer Service, December 5, 2023
Hello Mkrkl,

Thank you for contacting our Support Team for a warranty replacement. If there's any further help we can provide we are happy to assist you here: https://www.kwikset.com/support/customer-service

Thank you,
Kwikset
Written by a customer while visiting kwikset.com