Customer reviews from kwikset.com
Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Average customer rating
3
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
4
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Customer Rating
5
Great so far!
on September 23, 2020
Posted by: Jwill
from San Diego, CA
Gender:Male
It was easy to install with basic knowledge of installing electronic locks. I love the auto-lock feature and the added security features for preventing people from using fingerprints to discover your pin. Overall I'm extremely excited about this new lock and my husband won't have to hear me yelling about him leaving doors unlocked again! I read the bad reviews before purchasing the lockset, I'm not sure why some complained about the price, I find it to be fair for the features it has. I also saw the complaints about it not working with Alexa, mine works perfectly fine with Alexa at my home. Perhaps some people should consider paying a locksmith to install since they become easily frustrated. The instructions were very easy to follow. It like walking in a straight line. Not a single thing was confusing about them. I LOVE the matte black finish I purchased as it goes with our homes modern architecture. I can't wait to see how guests respond to it when they see it. For some odd reason the builder installed a pewter/brass colored lock. This one looks 1000% better. Thanks for another great lock Kwikset.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
NOT WHAT IT CLAIMS
on December 17, 2019
Posted by: marks
from tallahassee
On Website it claims to work with Alexia. Called customer service - NOT. Customer service just says it only works with z wave
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Works great
on December 17, 2021
Posted by: HarleyGirl
from Richmond ky
Gender:Female
I got this a few weeks ago and I’m very happy with it. It looks really nice and is made very well. It was a great price too. It’s well made and easy to install. Definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Touch screen lasted about a week.
on November 26, 2023
Posted by: mkrkl
Screen stopped working an about 1 week
If I very lightly touch the keypad I can sometimes get it to work. If you tap with normal pressure it seems to start the keycode entry all over again. Where you have to press 2 random keys again.
Did a factory reset and still doing the same. Made it hard to add another user code. Keypad is unusable.
Response from kwikset.comBy Mariana, Consumer Service, December 5, 2023
Hello Mkrkl,
Thank you for contacting our Support Team for a warranty replacement. If there's any further help we can provide we are happy to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thank you for contacting our Support Team for a warranty replacement. If there's any further help we can provide we are happy to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on July 15, 2024
Posted by: Ronica
For such an expensive lock I cant believe how poorly it functions. The touch screen is incredibly non-responsive unless you wait 30 seconds for it.
Response from kwikset.comBy Mariana, Consumer Service, July 17, 2024
Hello Ronica,
To ensure the touchscreen is responding consistently, please follow these steps:
1. Open the door and lock it. Unscrew and remove the interior assembly of the lock and check that the cable is securely plugged in from the touchscreen to the interior assembly.
2. Reattach the interior assembly and complete the Handing Process with a fresh set of batteries: https://youtu.be/jhE5Nilog54
3. Check your door alignment and jamb hole depth: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
To ensure the touchscreen is responding consistently, please follow these steps:
1. Open the door and lock it. Unscrew and remove the interior assembly of the lock and check that the cable is securely plugged in from the touchscreen to the interior assembly.
2. Reattach the interior assembly and complete the Handing Process with a fresh set of batteries: https://youtu.be/jhE5Nilog54
3. Check your door alignment and jamb hole depth: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Dont buy this lock
on September 1, 2024
Posted by: bobbs
Horrible waste of money. 916 always fails. Should be recalled=batteries die vey fast-sticks
Response from kwikset.comBy Mariana, Consumer Service, September 4, 2024
Hello Bobbs,
We're happy to help get your lock in working order. To fix this, please follow these steps:
1. Open the door and place the latch in the locked position.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door alignment to prevent battery drainage:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help get your lock in working order. To fix this, please follow these steps:
1. Open the door and place the latch in the locked position.
2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door alignment to prevent battery drainage:
https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
on September 6, 2024
Posted by: Anonymous
This lock came with a new home I purchased over a year ago. Never have I had a problem with it and only recently replaced the batteries on it. My neighbors all have the same lock and no has had any issues.
Written by a customer while visiting kwikset.com
Customer Rating
5
Almost perfect smart lock
on May 20, 2025
Posted by: BigAndy
from Massachusetts
Gender:Male
Installed this in a new front door and it is almost perfect. I integrated this with Home Assistant via the MQTT integration. I was able to program the PIN codes through MQTT, as those settings are not exposed through Home Assistant. First thing I disabled was the beeps, because that was super annoying (set to silent mode). The only thing I wished it had was a way to disable the blinking LED on the interior, then it would be perfect. The reason I went with the Zigbee lock was for full local (non-cloud) control. This is critical to me for something as important as a door lock to not have any unnecessary exposure to hackers.
Written by a customer while visiting kwikset.com