Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
7
3 Stars
1
2 Stars
5
1 Star
11
86%of customers recommend this product.
(
65 out of
76)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Customer Rating
2
LOCKED OUT
on June 15, 2023
Posted by: DBW1230
Gender:Male
This lock did not work as designed and the replacement had the same issue. I was locked out of my house a few times after they stopped recognizing my fingerprints. The replacement even disconnected from my internet service causing me to call for another replacement which I hope will work. I do have a competitors lock on the front door which has not given me any issue since installation,.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 16, 2023
Hello DBW1230,
Thanks for sharing your experience with the Halo Touch and we're here to help! To ensure the new lock is working properly, please replace the batteries and perform the manual door-handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54 In addition, check your door alignment and jamb depth: https://kwikset-prod.azurewebsites.net/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
If there's any further assistance we can provide, we are happy to help here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thanks for sharing your experience with the Halo Touch and we're here to help! To ensure the new lock is working properly, please replace the batteries and perform the manual door-handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54 In addition, check your door alignment and jamb depth: https://kwikset-prod.azurewebsites.net/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
If there's any further assistance we can provide, we are happy to help here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
on October 5, 2023
Posted by: Eric40514
This lock only works on thickets from doors and no way to make it work on a older standard front door 👎
Response from kwikset.comBy Mariana, Consumer Service, October 6, 2023
Hello Eric40514,
We're happy to help! The Halo Touch can be installed on standard doors that are between 1-3/4” to 2” thick. The borehole diameter should be 2-1/8”. To answer any questions or assist with installation, our Support Team is available here: https://www.kwikset.com/support/customer-service
Please reach out to us.
Thank you,
Kwikset
We're happy to help! The Halo Touch can be installed on standard doors that are between 1-3/4” to 2” thick. The borehole diameter should be 2-1/8”. To answer any questions or assist with installation, our Support Team is available here: https://www.kwikset.com/support/customer-service
Please reach out to us.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Goofs concept but fingerprints don’t work
on June 6, 2021
Posted by: Dsiv52
from Queen Creek Az
Gender:Male
I really like the idea of a fingerprint door so I bought this. Unfortunately the door keeps loosing the fingerprints. I put them in and they work for about a day, then the door won’t recognize the. They still show on my phone so I delete and re-add. Again will work for about a day. This makes this product useless.
Don’t buy this product until they work out the bugs.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 9, 2021
Hello Dsiv52,
We're here to help! Please ensure that your phone is using the latest version of the Kwikset app, 1.2.7, and you've updated the lock's firmware as well. We recommend reprogramming the fingerprint after cleaning the fingerprint reader and using clean, dry hands. If, after trying these steps, the fingerprints are not working, please contact our Support Team for further troubleshooting assistance at 1-800-327-5625.
Thank you,
Kwikset
We're here to help! Please ensure that your phone is using the latest version of the Kwikset app, 1.2.7, and you've updated the lock's firmware as well. We recommend reprogramming the fingerprint after cleaning the fingerprint reader and using clean, dry hands. If, after trying these steps, the fingerprints are not working, please contact our Support Team for further troubleshooting assistance at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Doesn’t work in Uk
on July 31, 2021
Posted by: JackScotf
from UK
Gender:Female
Bought easily in UK BUT the app isn’t available in the UK
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, August 3, 2021
Hello JackScotf,
We understand that you'd like to install the Halo Touch in the UK, yet the Kwikset app is currently only available for download in the USA and Canada, and the Halo lock can only be installed in these regions with your home Wi-Fi. After the setup is complete, you can have remote access to the lock from anywhere in the world. For more details about the Kwikset app, please click here: https://www.kwikset.com/smart-locks/app If there are any further questions or concerns that we can help you with, please contact our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We understand that you'd like to install the Halo Touch in the UK, yet the Kwikset app is currently only available for download in the USA and Canada, and the Halo lock can only be installed in these regions with your home Wi-Fi. After the setup is complete, you can have remote access to the lock from anywhere in the world. For more details about the Kwikset app, please click here: https://www.kwikset.com/smart-locks/app If there are any further questions or concerns that we can help you with, please contact our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Biggest waste of money ever
on September 4, 2021
Posted by: Frustrated and Taken
from OH
Gender:Male
[This review was collected as part of a promotion.] I bought this a few months ago; loved the idea of verifying the door was locked from anywhere. I really liked the idea of opening it with your thumb for my children! None of it works. The app freezes and loses "connection" every other day. The thumb print only works for the first day. One of my worst purchases in a very long time. Save your money and keep your keys!
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, September 8, 2021
Hello,
We're here to help! For the fingerprint reader to get a proper reading, please make sure that both your fingers and the reader are clean from any water, oils, or lotions. If you are still experiencing the fingerprint reader not reading your print correctly, we suggest reprogramming your fingerprints on the lock with clean, dry hands, ensuring the fingerprint is place over the reader to cover it as much as possible. For help with the connectivity with the Kwikset app, we'd need to gather additional details to help find the best solution. Please call us at 1-800-327-5625.
Thank you,
Kwikset
We're here to help! For the fingerprint reader to get a proper reading, please make sure that both your fingers and the reader are clean from any water, oils, or lotions. If you are still experiencing the fingerprint reader not reading your print correctly, we suggest reprogramming your fingerprints on the lock with clean, dry hands, ensuring the fingerprint is place over the reader to cover it as much as possible. For help with the connectivity with the Kwikset app, we'd need to gather additional details to help find the best solution. Please call us at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Horrible Product - DO NOT BUY
on August 2, 2022
Posted by: mark420
from Denver, CO
Gender:Male
App is very buggy and crashes all the time. Cannot unlock or lock door remotely even though its connected to via. It keeps saying lock is offline. Battery drain is really bad and they only last about a week even though there is an inch of clearance between deadbolt. I am on my second lock and still having the same issue of battery drain and not being able to lock or unlock when I am away from the house.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, August 3, 2022
Hello mark420,
We're to help! To ensure your batteries last the expected 6 months, please follow these steps:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Check your door and lock set up: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock
3. Make sure the jamb hole is at least 1 inch deep and perform the manual door handing process:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
To assist you further, our Support Team is available at 1-800-327-LOCK (5625). Please call us!
Thank you,
Kwikset
We're to help! To ensure your batteries last the expected 6 months, please follow these steps:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Check your door and lock set up: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock
3. Make sure the jamb hole is at least 1 inch deep and perform the manual door handing process:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
To assist you further, our Support Team is available at 1-800-327-LOCK (5625). Please call us!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Mechanism needs improvement.
on March 14, 2024
Posted by: Rafa
Internal mechanism is not that strong. While it worked was better than fantastic.
Response from kwikset.comBy Mariana, Consumer Service, March 22, 2024
Hello Rafa,
We're happy to gather more details and assist you with your Halo Touch. Please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to gather more details and assist you with your Halo Touch. Please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Challenging install & setup but worth the effort
on July 26, 2024
Posted by: JDOK
from Oklahoma
Gender:Male
Kwikset Halo Touch Contemporary lock review
Overall, I am liking this lock. Can’t speak to battery life as this was just recently installed. Enrolling fingerprints was easy enough and is a very similar process to adding fingerprints on a smart phone. The lock responds quickly and fingerprint recognition (and rejection) appears to be very accurate. This will be much more convenient, and more secure, than the keypad code lock that it replaced. Time will tell but at this point, I do recommend and would buy again. Just allow lots of time for installation and setup, be persistent and keep a close eye on tiny screws.
Materials/Quality/Appearance
A: Matte black. No dings or scratches. Weight, thickness of parts, etc. seem well made and appropriate quality for a residential deadbolt. Good appearance.
Installation
B-: Persistence is required. Deadbolt installation is easy enough but issues quickly escalate dealing with the wire. A small wire bundle connects the outside fingerprint reader to the control board on the inside part of the lock. The two portions of the wire connect with a small plastic connector. Instructions say to tuck the wire inside the cavity at the base of the inside portion of the lock. There is ample room for this within the lock housing but the wire from the outside piece is too short and the hard plastic connector is forced to remain in an area where there is not enough room. The wire connector either rubs/binds against the latch mechanism or pushes the housing out of alignment making the lock difficult to lock and unlock. It took several tries (4-5) before managing to arrange the wire so that the lock moved easily. This is important as it will likely impact battery life. Hard to turn likely means more power to do so and faster battery drain.
Setup
C: Instructions in the Kwikset app are clear enough but I ran into trouble at this point. The first thing that I found somewhat annoying is that after you have everything installed, you then have to remove the indoor cover to proceed with the setup. Removal requires a screwdriver and the removal of three screws. This gets access to three buttons inside that must be used to pair with Bluetooth and connect to Wifi. One of the buttons is for performing a factory reset which I had to do 3 times before getting all successfully connected. I am an IT professional and very experienced with network and Bluetooth devices and associated connections and the multiple factory resets should not be necessary. Also note that this same cover must be removed in order to change the batteries. Changing batteries should not require tools in my opinion.
Operation
A: Adding users is easy. As previously mentioned, adding fingerprints was also easy. The lock is very responsive and provides excellent convenience and security. Note that each user is limited to two fingerprints. If you work with your hands or tend to get very dry skin in winter time, this can distort fingerprints which especially applies to the index finger. There are also times when you may have a hand full. The easy workaround is to setup each user as two people; Bob left and Bob right (left hand and right hand). Then you can have two fingerprints from each hand to provide maximum convenience and easy operation if one fingerprint gets scraped or altered. The lock accepts up to 100 fingerprints so even with four for each user, that is a lot more than we will need.
Overall, I am liking this lock. Can’t speak to battery life as this was just recently installed. Enrolling fingerprints was easy enough and is a very similar process to adding fingerprints on a smart phone. The lock responds quickly and fingerprint recognition (and rejection) appears to be very accurate. This will be much more convenient, and more secure, than the keypad code lock that it replaced. Time will tell but at this point, I do recommend and would buy again. Just allow lots of time for installation and setup, be persistent and keep a close eye on tiny screws.
Materials/Quality/Appearance
A: Matte black. No dings or scratches. Weight, thickness of parts, etc. seem well made and appropriate quality for a residential deadbolt. Good appearance.
Installation
B-: Persistence is required. Deadbolt installation is easy enough but issues quickly escalate dealing with the wire. A small wire bundle connects the outside fingerprint reader to the control board on the inside part of the lock. The two portions of the wire connect with a small plastic connector. Instructions say to tuck the wire inside the cavity at the base of the inside portion of the lock. There is ample room for this within the lock housing but the wire from the outside piece is too short and the hard plastic connector is forced to remain in an area where there is not enough room. The wire connector either rubs/binds against the latch mechanism or pushes the housing out of alignment making the lock difficult to lock and unlock. It took several tries (4-5) before managing to arrange the wire so that the lock moved easily. This is important as it will likely impact battery life. Hard to turn likely means more power to do so and faster battery drain.
Setup
C: Instructions in the Kwikset app are clear enough but I ran into trouble at this point. The first thing that I found somewhat annoying is that after you have everything installed, you then have to remove the indoor cover to proceed with the setup. Removal requires a screwdriver and the removal of three screws. This gets access to three buttons inside that must be used to pair with Bluetooth and connect to Wifi. One of the buttons is for performing a factory reset which I had to do 3 times before getting all successfully connected. I am an IT professional and very experienced with network and Bluetooth devices and associated connections and the multiple factory resets should not be necessary. Also note that this same cover must be removed in order to change the batteries. Changing batteries should not require tools in my opinion.
Operation
A: Adding users is easy. As previously mentioned, adding fingerprints was also easy. The lock is very responsive and provides excellent convenience and security. Note that each user is limited to two fingerprints. If you work with your hands or tend to get very dry skin in winter time, this can distort fingerprints which especially applies to the index finger. There are also times when you may have a hand full. The easy workaround is to setup each user as two people; Bob left and Bob right (left hand and right hand). Then you can have two fingerprints from each hand to provide maximum convenience and easy operation if one fingerprint gets scraped or altered. The lock accepts up to 100 fingerprints so even with four for each user, that is a lot more than we will need.
Written by a customer while visiting kwikset.com