Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
7
3 Stars
1
2 Stars
5
1 Star
11
86%of customers recommend this product.
(
65 out of
76)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Customer Rating
5
Great big upgrade to my existing lock
on September 30, 2020
Posted by: Seven3true
from Raleigh, NC
I already had a kwikset with a number pad before this, and it was fine. Had many features, and was safe and secure. Swapped it out with this lock and I love it. The touch ID pad works great and it's really fast. We tested out other finger prints and they were rejected the wifi feature is very easy to set up, and I can lock or unlock my door where I am with a data signal. I already had to use that feature as my neighbor needed to put something in my house while we were away. Worked smoothly.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great for my family!
on October 13, 2020
Posted by: Nikkys2cents
from Detroit, MI
Gender:Female
[This review was collected as part of a promotion.] I have gotten to the point where it is time to give my daughter a house key. I have dreaded this moment, afraid she would loose it or simply forget where she placed it. I had the wonderful opportunity to try the new Halo Touch Contemporary Fingerprint Wi-Fi Enabled Smart Lock by Kwickset. The color is black so it it a good fit to match with my door. It was not a challenge to install or to program. I did read all the instructions throughly. I would recommend this lock to anyone with children or who would like to have a hands free entry.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy to install, provides sense of security
on October 15, 2020
Posted by: NC_Ken
from Goldsboro, NC
Gender:Male
[This review was collected as part of a promotion.] Not only is this easy to install, it works from your phone via an app that is user-friendly and effective. The other day, I forgot to lock the door because I was in a rush and was able to lock things down from my phone. The feeling of security, knowing that nobody without my fingerprint can access my home, is priceless. Amazing lock. Amazing technology. Can’t wait to outfit the whole house with these.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Technology at it's finest!
on November 6, 2020
Posted by: James1222
Gender:Male
[This review was collected as part of a promotion.] Halo Touch Contemporary Fingerprint Wi-Fi Enabled Smart Lock is simple to install, and registering your family's fingerprints is quick and easy. The app is also simple and easy to navigate. I like the fact that you have the choice to also use your traditional house key in case the batteries go dead or your Wi-Fi goes out. I also appreciate that it also can be used with Alexa or Google Assistance.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Absolute love this lock!
on February 10, 2021
Posted by: Rhlala
from Iowa
Gender:Female
[This review was collected as part of a promotion.] This is the best smart think I have added to my house to date!! It is so easy to install. The downloaded free app walks you through every step with ease. It is extremely easy to use and set up the app once installed. Simply scan your two finger prints allotted to each user and done! My only complaint is that you can only scan 2 fingers per user but you can have up to 50 users. For me I had to set up two users for myself to be able to scan my right thumb and pointer and then another user for my left two fingers. But other than that I LOVE this lock. Easy to use app to see if door is locked or not. We have a smart house so I can just ask our speakers if the front door is locked or even tell it to unlock the front door and it will do it! Love this!! Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Battery Drainer
on June 25, 2023
Posted by: ullnvrknw
from Ponte Vedra FL
Gender:Male
I bought three of these for my house. I put the best batteries you can buy in them, i dont even use the door for a I live in another home full time. The batteries are dead by a month. This has been going on for 2 1/2 years.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 27, 2023
Hello Ullnvrknw,
We're here to help! The batteries can drain quicker than expected due to your lock's installation, router type and distance from the lock. To help extend the Halo's battery life, please try the steps below:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Check your router brand and distance: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
For further support with your locks, please contact us here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! The batteries can drain quicker than expected due to your lock's installation, router type and distance from the lock. To help extend the Halo's battery life, please try the steps below:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Check your router brand and distance: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
For further support with your locks, please contact us here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Solid hardware but that's it
on November 15, 2023
Posted by: Mr Snowden
Gender:Male
Solidly built hardware & premium finish. However, that's where it ends. The iOS app is rarely updated & extremely buggy with an unintuitive GUI. Also, this thing EATS batteries. Doesn't matter if they're alkaline or lithium-ion.
Response from kwikset.comBy Mariana, Consumer Service, December 5, 2023
Hello Mr Snowden,
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We are here to help! The Kwikset iOS app has been updated to version 2.1.0. Please try updating your app and for improved battery life in the lock, try the following troubleshooting steps: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
If there's any further help we can provide, we are happy to. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Battery consumption makes it a one star lock
on February 1, 2023
Posted by: rgtag
from MN
Gender:Male
While the lock preforms as stated the 30 day battery life is a major failure. 30 days is only if you use a key and not the automatic feature, which drains batteries quicker. Therefore on any extended periods away from home it dies and there is no remote access you can give others, not to mention the inconvenience of a constant battery replacement regime ...if your home.
Four new batteries required every 3-4 weeks is bad engineering.
Four new batteries required every 3-4 weeks is bad engineering.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 2, 2023
Hello Rgtag,
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
We are here to help! Fresh alkaline batteries will last up to 6 months in the Halo lock. Please follow this link for troubleshooting steps that will help extend your lock's battery life: https://www.kwikset.com/support/answers/what-can-i-do-when-i-need-to-keep-replacing-the-batteries-on-the-halo-touch-smart-lock In addition, our Support Team is more than happy to assist you with the best solution at 1-800-327-LOCK (5625). We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com