Customer reviews from kwikset.com
Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Average customer rating
4.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
50
4 Stars
6
3 Stars
0
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
52 out of
55)
Customer Reviews for Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Key/Fingerprint Access - Satin Nickel
Customer Rating
5
Great product
on February 5, 2021
Posted by: Hopee4673
[This review was collected as part of a promotion.] I truly enjoy the Halo Touch Traditional Finger-print Wifi Enabled lock. This lock has been so helpful and makes life easier. As a single mom getting off work in the evening I no longer have to worry about the hassle of finding the key to unlock my door. This in itself makes the lock worth it. I definitely recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great lock so far
on June 22, 2022
Posted by: CreativeNameGoesHere
from York, Pa
Gender:Male
[This review was collected as part of a promotion.] This has been an excellent lock so far. Kwikset phone support was super helpful in resolving an issue I had while installing the lock. The lock didn't retract the deadbolt the whole way and I was afraid to proceed further into the installation process out of fear it might damage the lock since it wasn't turning the whole way but it turned out proceeding to the next step in the instructions to perform the lock handing sequence is exactly what I needed to do to resolve that.
Pros:
*No outside keypad to be tampered with
*No outside keypad to be tampered with
*Works with Alexa and Google Home so you can setup an auto lock schedule (i.e. 9pm every night)
*Sturdy metal construction has a high-quality feel
Cons:
*Not as easy to add temporary users since they have to be present to program their fingerprint into the system as opposed to setting up a temporary PIN number for them with a keypad lock.
*Not as easy to add temporary users since they have to be present to program their fingerprint into the system as opposed to setting up a temporary PIN number for them with a keypad lock.
*Doesn't recognize fingerprints if your fingers are wet or wrinkled from being in a pool or the rain
*Still waiting for Kwikset to create a Halo Touch fingerprint lock in a "lever" version for an inside garage door where there is no existing deadbolt and it's not convenient to install one.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Great lock horrible for battery usage.
on June 19, 2025
Posted by: Jeeff
Gender:Male
These are great locks, the only complaint I have is they go through batteries so fast. If they cane out with a lipo battery pack that would last longer I would redo this review. I'm sure I'll be spending more in batteries that this lock costs in no time.
Response from kwikset.comBy Mariana, Consumer Service, July 2, 2025
Hello Jeeff,
We're happy to help! Please follow these steps to help extend your Halo's battery life:
1. Use name-brand alkaline batteries, and please do not use lithium and rechargeable batteries.
2. Try the troubleshooting tips in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Check your door's alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help! Please follow these steps to help extend your Halo's battery life:
1. Use name-brand alkaline batteries, and please do not use lithium and rechargeable batteries.
2. Try the troubleshooting tips in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Check your door's alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com