Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte White
Average customer rating
4.6
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
511
4 Stars
60
3 Stars
23
2 Stars
19
1 Star
28
89%of customers recommend this product.
(
348 out of
393)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte White
Customer Rating
1
Incompatible with Chemex
on November 4, 2024
Posted by: T
Grinder has gotten jammed at least once per week since purchase. Clearing and recalibrating this often is very cumbersome. It does not grind coarse enough to brew 45 grams of coffee with a Chemex. Upside: it looks gorgeous!
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 4, 2024
Hi there,
Thank you so much for taking the time to share your experience with us. We truly value your insights, and it’s important to us that you know your feedback will be passed on to our product team. If there’s anything more you’d like to share or discuss, please don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and to help.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us. We truly value your insights, and it’s important to us that you know your feedback will be passed on to our product team. If there’s anything more you’d like to share or discuss, please don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and to help.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Can’t do maintenance, cause you can’t take it apart
on August 27, 2023
Posted by: Justin 2034
Don’t try to work on. Threads so bad you can’t put it back together. One screw so overtightened I couldn’t get it completely apart. Now I can’t even get it back together. Piece of junk.
Written by a customer while visiting Fellow
Posted by: Ziel
Verified Purchase:Yes
I bought the upgread SS and i received the regular one, i would like to know how can i get what i paid?
Written by a customer while visiting Fellow
Customer Rating
1
Flawed design
on December 21, 2024
Posted by: normallyAFellowFan
This grinder jams on even the easiest of beans, and the process for unjamming is incredibly time consuming compared to any other grinder I've ever used. It's a really poor design, which is surprising coming from a company that normally has great products. You should pass on this one.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 23, 2024
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Posted by: Jen K.
from Ohio
Verified Purchase:Yes
Extremely happy with my purchase. Quality made, Fast and Quiet
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Sean
from New York, NY
Verified Purchase:Yes
Even with some generous water spritzing, our regular, oily, dark roast is a nightmare to grind. I hated our old Mr Coffee grinder for its lack of control yet this grinder has taught me new ways and reasons to hate grinding coffee. I spend more time spritzing, gently dropping beans, or poking things into a hopper using a fork or knife than I ever would have considered for a grinder that costs over ten times my old one which worked fine. Super disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: David
from Los Angeles
Verified Purchase:Yes
This grinder is great 👍. There is only one thing that can be improved and that is the hopper. Sometimes (1 out of 20) the beans get stuck and you have to "persuade them" to go down into the grinder. Everything else is excellent and it is a fun to use every day. I especially appreciate how quiet it is.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Gr
Verified Purchase:Yes
Great flat burr grinder to elevate your drip coffee
I would recommend this to a friend!
Written by a customer while visiting Fellow