Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte White
Average customer rating
4.6
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
511
4 Stars
60
3 Stars
23
2 Stars
19
1 Star
28
89%of customers recommend this product.
(
348 out of
393)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte White
Customer Rating
1
Makes a mess.
on March 1, 2025
Posted by: Hawaiowan
Ground coffee ends up everywhere. You pull the magnetic catch cup out and grounds still fall out of the burr section.
Response from FellowBy CX, Customer Experience Team, March 4, 2025
Hi there,
Thank you so much for taking the time to share your experience with us! We genuinely appreciate your feedback, as it helps us grow and improve. Please know that we will pass your thoughts along to our product team. If you have any more insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and support you.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us! We genuinely appreciate your feedback, as it helps us grow and improve. Please know that we will pass your thoughts along to our product team. If you have any more insights or suggestions, don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and support you.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Does not work.
on April 14, 2023
Posted by: Edward B.
from US
Consistently jams on every use. Beans do not feed properly. Capacity is extremely small and only allows for small batches of cold brew at a time.
Written by a customer while visiting Fellow
Posted by: A
Verified Purchase:Yes
This is the worst thing I've ever spend $ on. I was so excited to get this flat burr grinder to replace our trusty bodum conical burr grinder but it is a literal piece of junk. It gets clogged way too often, almost every day. Tapping the sides does nothing to dislodge the beans so we have to remove the burrs constantly and clean it out which is not a very fun process and certainly isn't 'upping our coffee game'. Don't buy this piece of junk! Glad I didn't purchase anything else from this company.
Written by a customer while visiting Fellow
Customer Rating
2
Not worth the price. Poor functionality, jams regularly
on November 23, 2024
Posted by: Disappointed Customer
Do not purchase if you want a functional and quality coffee grinder. For the amount of money this thing was it does not function like a quality piece of machinery. Looks great but the number one complaint is that it is poorly engineered so it jams regularly and requires regular disassembly to fix. Additionally it makes giant mess on your countertop because the grinds canister opening is too small and the output scatters grinds instead of precisely dropping them into the canister. I've purchased a handheld vacuum just to deal with the constant mess.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 26, 2024
Hi,
Thank you so much for sharing your experience with us! We truly value your feedback, as it helps us improve and better serve our community. Please know that we will pass your insights along to our product team. If you have any more thoughts or suggestions you'd like to share, don’t hesitate to reach out to us at hello@fellowproducts.com.
We appreciate your support!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for sharing your experience with us! We truly value your feedback, as it helps us improve and better serve our community. Please know that we will pass your insights along to our product team. If you have any more thoughts or suggestions you'd like to share, don’t hesitate to reach out to us at hello@fellowproducts.com.
We appreciate your support!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Posted by: Scar
Verified Purchase:Yes
Overall, the product just seemed weak. Calibrating for cold brew and it constantly jammed
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: Tiberius
Verified Purchase:Yes
its location has not been determined, it is meant as a replacement as it was the only option available. I would have preferred a refund as the Opus fell apart, the burr cradle blew out of the interior structure, but could not we awarded a refund. As the replacement opus was not an option for me, upgrading was the only solution. The package was picked up Jan 16, as of today Feb 2, there is no information as to the whereabouts of the package, as tracking has remained unchanged since January 22, 2024.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: Chris D
Verified Purchase:Yes
This is my first burr grinder and overall it’s been making great Pour Over/French Press coffee for me.
Compared to the old and very cheap blade grinder (yuck) that I had borrowed from someone before I knew how bad they were… the particle size uniformity and ease of use of this machine is vastly superior.
There is a small amount of retention but I did get a water spritzer and will say that I can notice the small difference when I spray my beans before vs not but sometimes I’m lazy and the difference isn’t always worth it.
The build quality and aesthetics are great in my opinion. Even the knocker feels solid, even though it’s a bit loud to use. The grinding itself is relatively quiet though so there’s a bit of tension there. Like what’s the point of a quiet grinder when knocking it is so loud?
Overall, I am very satisfied after the first few weeks of ownership.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
2
Meh
on February 19, 2025
Posted by: SaltyAF
About a month into ownership and this thing has clogged three times already. Once I figured out the issue after the initial clog, I have no problem clearing it and moving on (until it clogs again). I have wasted soooo much Kona coffee with this thing! While it is a fantastic product when it’s hot clogged, I expect more for something at this price point.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, February 24, 2025
Hi,
Thank you so much for reaching out. We're sorry to hear this happened. One of our Customer Experience team members will email you to assist you with this issue. We look forward to connecting and making it right!
Best,
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for reaching out. We're sorry to hear this happened. One of our Customer Experience team members will email you to assist you with this issue. We look forward to connecting and making it right!
Best,
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow