Customer reviews from Fellow
Fellow - Ode Brew Grinder Gen 2 - Matte White
Average customer rating
4.6
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
423
4 Stars
47
3 Stars
19
2 Stars
16
1 Star
25
88%of customers recommend this product.
(
263 out of
298)
Customer Reviews for Fellow - Ode Brew Grinder Gen 2 - Matte White
Customer Rating
5
Very happy.
on March 31, 2025
Posted by: Rupp
The grinder is quite attractive as is almost everything Fellow makes. It's also been working really well. Single doses work better for me than a large hopper as I grind to order and Ode's capacity is more than sufficient for my needs. I bought it with the stock burrs and have been happy with the results. It seems solid and is very simple to use. The receptacle for the grinds positions itself well with the magnet and (if you don't forget to put it in) works well and is neater than other grinders I have used. One small quibble: I love the idea of funneling the grounds to make transferring the grounds easier, but some grounds always seem to get stuck behind the "wings" and a couple of shakes may be required. FYI, the only cleaning I have done has been with Grindz, I have not needed to open it to get to the burrs and I hope it stays that way for a while.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: Carly
from Portland, OR
Verified Purchase:Yes
Overall it's a great grinder. I haven't had any issues with mess as some others have said. It seems to stay pretty clean and the grind is consistent. I have to knock it stars though because for how beautiful the machine is with clearly a lot of thought into the aesthetic, it seems like there was absolutely zero thought put into the design of the plug. It's just your standard super ugly extension cord style plug. So I have this gorgeous grinder on my counter that cant sit flush with the backsplash because it has this giant plug in the way. The plug on the electric kettle is round and points the cord downward but this one just sticks straight out of of the socket. My counter and backsplash are white too so unfortunately that amplifies the black plug. I love the grinder so we're not returning it but I was definitely disappointed that the plug is such an eyesore.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Incompatible with Chemex
on November 4, 2024
Posted by: T
Grinder has gotten jammed at least once per week since purchase. Clearing and recalibrating this often is very cumbersome. It does not grind coarse enough to brew 45 grams of coffee with a Chemex. Upside: it looks gorgeous!
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, November 4, 2024
Hi there,
Thank you so much for taking the time to share your experience with us. We truly value your insights, and it’s important to us that you know your feedback will be passed on to our product team. If there’s anything more you’d like to share or discuss, please don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and to help.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you so much for taking the time to share your experience with us. We truly value your insights, and it’s important to us that you know your feedback will be passed on to our product team. If there’s anything more you’d like to share or discuss, please don’t hesitate to reach out to us at hello@fellowproducts.com.
We’re here to listen and to help.
Warm regards,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Posted by: Ziel
Verified Purchase:Yes
I bought the upgread SS and i received the regular one, i would like to know how can i get what i paid?
Written by a customer while visiting Fellow
Customer Rating
1
Flawed design
on December 21, 2024
Posted by: normallyAFellowFan
This grinder jams on even the easiest of beans, and the process for unjamming is incredibly time consuming compared to any other grinder I've ever used. It's a really poor design, which is surprising coming from a company that normally has great products. You should pass on this one.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, December 23, 2024
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
4
Good grinder
on April 7, 2025
Posted by: Peter S
Works well. Quieter than my old grinder. Very expensive so 4 instead of 5 stars.
Written by a customer while visiting Fellow
Customer Rating
1
I would have rated it
on August 1, 2023
Posted by: Ralph D.
from US
I would have rated it 0 stars if I could. The new grinder jammed on the second day. I immediately put it out with the trash!
Written by a customer while visiting Fellow
Customer Rating
1
Disappointing experience
on December 30, 2024
Posted by: Vincent
I was really looking forward to replacing our smeg grinder with this new grinder, but it's been rather disappointing from my 2 weeks of using it. The grinder jammed once and the process of unjamming it is way too cumbersome and I feel like it'll happen more frequently with more usage (I use dark roast coffee only). The anti static feature doesn't seem to work after initial usage. Aside from that the grinder does look and feel premium. In the end I'm returning it since it falls short in functionality and quality of life for the price I'm paying.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 6, 2025
Subject: Your Feedback Matters
Hi there,
Thank you for sharing your experience with us! We truly appreciate your insights, as they play a crucial role in helping us improve our products. Rest assured, we will pass your feedback along to our product team for consideration.
If you have any more thoughts or suggestions, please don’t hesitate to reach out at hello@fellowproducts.com. We value your input and look forward to hearing from you!
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Hi there,
Thank you for sharing your experience with us! We truly appreciate your insights, as they play a crucial role in helping us improve our products. Rest assured, we will pass your feedback along to our product team for consideration.
If you have any more thoughts or suggestions, please don’t hesitate to reach out at hello@fellowproducts.com. We value your input and look forward to hearing from you!
Thank you!
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow