Customer reviews from igloocoolers.com
Igloo - BMX 25 Quart Cooler - Celadon
Average customer rating
4.2
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
80
4 Stars
24
3 Stars
10
2 Stars
6
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Igloo - BMX 25 Quart Cooler - Celadon
Customer Rating
4
Heavy Duty cooler!
on October 4, 2021
Posted by: Alliet
from New york
This cooler looks much bigger than the inside i guess with all of the insulation. It’s a perfect size cooler. The moonscape color is NOT a light grey and dark grey. Mine showed up in a navy color with dark grey or black accents. It was a gift so I can’t remember. The color I received isn’t even a color you can select in the options.
I would recommend this to a friend!
Written by a customer while visiting igloocoolers.com
Posted by: MelissaT
from Texas
Verified Purchase:Yes
It stated holds ice three days - I can’t get it past 2.4 and that’s keeping it inside yo Igloo whats up with this ?
Response from igloocoolers.comBy MG, Customer Service, June 27, 2022
We are so sorry to hear your cooler did not retain ice as expected. For optimal ice retention, we recommend pre-chilling your cooler and its contents, as well as using large blocks of ice or frozen water bottles!
Check out more tips on our FAQ page: https://www.igloocoolers.com/pages/faq
If you continue to have issues with your cooler keeping ice don’t hesitate to reach out. We’d be happy to see what we can do to help and make sure you’re satisfied with your purchase.
Check out more tips on our FAQ page: https://www.igloocoolers.com/pages/faq
If you continue to have issues with your cooler keeping ice don’t hesitate to reach out. We’d be happy to see what we can do to help and make sure you’re satisfied with your purchase.
Written by a customer while visiting igloocoolers.com
Posted by: walleye1
from Lorain Ohio
Verified Purchase:Yes
The cooler looks nice , is pretty light to carry, and holds a good amount of beverages, If I’m not in the cooler and opening it a lot it hold ice and stays cold very very well. The not so great thing about it is the hinges are already loose and coming out of the back of the cooler. I’ve used it 3 times. Igloo needs to re think these hinges because other that that I feel like it’s a very good cooler that could last a long time
No, I would not recommend this to a friend.
Response from igloocoolers.comBy MG, Customer Service, August 15, 2022
We are so sorry to hear you're not fully satisfied with your purchase and we appreciate your honest feedback. Please feel free to reach out to our customer service team! They would be happy to help find a solution for you.
https://www.igloocoolers.com/pages/contact-us
https://www.igloocoolers.com/pages/contact-us
Written by a customer while visiting igloocoolers.com
Customer Rating
3
Hinges broke within the first 6 months
on April 14, 2022
Posted by: KRT96
from Kansas
It’s a nice looking cooler, and honestly it’s pretty sturdy built. Until you get to the hinges. My hinges both broke within the first 6 months, I’ve tried fixing them with a number of different kinds of epoxy but that only last’s for so long. The cooler also doesn’t retain ice like claimed but I’m in and out of mine a lot so that part didn’t bother me much. I like to decorate my coolers with a lot of stickers so sadly I don’t think filing a warranty claim would do much good. Overall a nice cooler, but the hinge design definitely needs looked into..
No, I would not recommend this to a friend.
Response from igloocoolers.comBy MG, Customer Service, April 20, 2022
We are so sorry to hear this! Please feel free to submit a warranty request here: https://www.igloocoolers.com/pages/warranty-form-submission
We do offer replacement parts and our team would be happy to help find the best solution for you!
We do offer replacement parts and our team would be happy to help find the best solution for you!
Written by a customer while visiting igloocoolers.com
Customer Rating
1
Broke after only a few uses - total junk.
on September 7, 2021
Posted by: Boston Mike
from Boston, MA
I have used this cooler literally 4 times, very gently, and the hinges have already popped off. I am flat out astonished. I have had traditional blown molded coolers for 20, 30 years and have never seen hinges pop off. Ever.
I'm filing a warranty claim but I am not accepting a replacement, as I think it will just happen again. I will update when (I hope) Igloo responds with a solution.
I'm filing a warranty claim but I am not accepting a replacement, as I think it will just happen again. I will update when (I hope) Igloo responds with a solution.
No, I would not recommend this to a friend.
Response from igloocoolers.comBy MG, Customer Service, September 8, 2021
We are so sorry to hear this! We do offer a 3 year warranty on our BMX series. A member of our warranty team will be in touch shortly to help find a solution for you.
Written by a customer while visiting igloocoolers.com
Customer Rating
1
Worst quality ever
on August 29, 2021
Posted by: TF54
from Arkansas
Bought this cooler 2 weeks ago, screws already pulled out of lid. Only screwed into thin plastic.
Horrible quality, no more igloos!
Horrible quality, no more igloos!
No, I would not recommend this to a friend.
Response from igloocoolers.comBy MG, Customer Service, September 3, 2021
Oh no! We're so sorry to hear that. That is not the quality you should expect from us and we'd love the chance to make it right.
Please feel free to submit a warranty request here and our team would be happy to assist you: https://www.igloocoolers.com/pages/warranty-form-submission
Please feel free to submit a warranty request here and our team would be happy to assist you: https://www.igloocoolers.com/pages/warranty-form-submission
Written by a customer while visiting igloocoolers.com
Customer Rating
1
Not worth the money
on July 5, 2021
Posted by: Melissa617
from Springfield OH
Used this cooler 3 times and each time ice was melted with in 12 hours. Yesterday ice melted quickly while cooler was sitting inside an air conditioned home, so not even extreme weather! But happy with this purchase!
No, I would not recommend this to a friend.
Written by a customer while visiting igloocoolers.com
Customer Rating
1
BMX25
on August 2, 2021
Posted by: Penny
from Newcastle, ca
I bought this cooler a few days ago, was so excited. The first day the screws in the back came out, they can not be tightened or stay in because they go into plastic, just a hole, no receiver. You can not thread plastic. They just fall out. It kept everything really cold and I was so excited, horrendous design, lid wont stay on returning to Bass Pro. Loved the look and the design until it completely failed.
No, I would not recommend this to a friend.
Response from igloocoolers.comBy MG, Customer Service, August 12, 2021
We are so sorry to hear this and would love the chance to make it right! Please feel free to submit a warranty service request here: https://www.igloocoolers.com/pages/warranty-form-submission
Written by a customer while visiting igloocoolers.com