Customer reviews from oxo.com
OXO - Brew 9 Cup Coffee Maker - Black
Average customer rating
4.4
(435 Reviews)
Rating breakdown 435 reviews
5 Stars
294
4 Stars
79
3 Stars
32
2 Stars
19
1 Star
11
97%of customers recommend this product.
(
254 out of
263)
Customer Reviews for OXO - Brew 9 Cup Coffee Maker - Black
Customer Rating
3
Works great, until it doesn't
on April 30, 2024
Posted by: MDZ
This is the second one in a row that we've had that after about 3 years we've run into issues where it does not empty the full tank of water from the reservoir during the brewing process and we have to start it again to run through the last cup or two. I regularly descale it and follow the instructions on how to use it. For something so expensive, it should last more than 3 years. Might have to try another brand to see if it lasts longer.
Written by a customer while visiting oxo.com
Customer Rating
2
Disappointing Coffee Maker
on April 11, 2024
Posted by: Anonymous
We bought this after reading hours of reviews of other brands. OXO makes some of our favorite kitchen tools, so we were looking forward to the upgrade in coffee maker. It does brew quickly and keeps the coffee hot, but that’s about all it has going for it. Even after waiting a few minutes after the carafe was full, it still sprayed or dripped coffee over the stainless steel. If you care enough to buy single origin coffee beans and freshly grind them, this machine makes them taste like a Keurig pod brew… water was too hot and machine brewed the beans too fast. The cup of coffee tasted flat, as all the character of the coffee was gone. We washed the individual pieces of the machine, ran plain water through the machine before first brew, and used filtered water, as we normally do, in drip machines. Sadly, for the price point and disappointing coffee results, this will be returned. We get a better brew out of our old, cheaper coffee maker.
Written by a customer while visiting oxo.com
Customer Rating
1
Terrible plastic taste
on March 26, 2024
Posted by: Anonymous
I followed all directions for washing the parts on this with soap and water. Ran multiple water only cycles. Tried making coffee for about a week. Ran vinegar and water through it, ran multiple coffee cycles through it (just dumped the coffee down the drain because the taste was terrible) and it never got rid of the plastic taste. I use filtered bottle water.
I’m not sure why this machine is rated so well, but the plastic taste was unbearable. And I’m no coffee snob. They must be using cheap plastic parts now because it was awful. I bought a moccamaster and the first pot tasted amazing.
I’m not sure why this machine is rated so well, but the plastic taste was unbearable. And I’m no coffee snob. They must be using cheap plastic parts now because it was awful. I bought a moccamaster and the first pot tasted amazing.
Written by a customer while visiting oxo.com
Customer Rating
2
Fine, but IMPOSSIBLE to clean
on March 8, 2024
Posted by: Anonymous
This makes meh coffee, the stuff from this machine always has an undertone of fresh cardboard, mildew (we'll get to that below), and is usually heavy on the ground flavor rather than being smooth. You know how coffee is something that's larger than the sum of it's parts? Not in this machine. This is both with the crappy grocery store coffee and the small batch fancy coffees. It is IMPOSSIBLE to clean. The tank is not removeable, and there's a big tube running through it, so it's very difficult to clean if any dust or debris gets in there. Do NOT just rinse the carafe and fill the tank from it for another batch, you will get little bits if grounds that will never come out of the tank. The tube from the tank to the drip side is removeable and easy to clean, as are the parts for the drip part. The carafe is not dishwasher safe, so the cleanest it's ever been in the years we've had it is swished around with some soap and hot water. The coffee oil from every. single. batch. ever. brewed. is still in this thing. And the hole in the top is so small that you can't get a hand in there to clean. So...the coffee isn't very good, and it's dirty. I'll definitely have a more stringent list of requirements when I replace this - not sure why we bought two of these when the first one wasn't great.
Written by a customer while visiting oxo.com
Customer Rating
4
Makes great coffee!!!
on February 17, 2024
Posted by: Aileen
We have had this coffee maker for years now and it does make a great cup of coffee. So great although I am blessed to live in an area with many chain and local coffee shops if I go to one it is usually just to get a treat to eat. The coffee at home is better! The four instead of five stars is for two reasons. One it is tall and some people may have difficulty fitting into their kitchen. Two if you make a full pot you need another container to keep it hot - we pour the coffee into a large sized Thermos and that solves the problem. Overall a superior product; worth the price.
.
Written by a customer while visiting oxo.com
Customer Rating
2
Makes great coffee but has critical design flaws
on December 16, 2023
Posted by: Anonymous
I have had this coffee maker for five years. It makes great coffee but has some critical design flaws that make me not recommend it. There seems to be some sort of flaw that allows water to get inside the housing around the brew basket. Water then drips out through the seams on the bottom of the housing, collects on top of the carafe and drips onto the base when the carafe is removed. I even had the first one that I purchased replaced under warranty thinking it was defective but it continues to happen on the second. So after every pot I brew I have to get a towel and drain and wick out as much water as I can from the bottom of the brew basket so it doesn't collect and mildew.
The second flaw is the carafe. It worked great for a while but then lost its ability to insulate. I also got this replaced under warranty but the second one just failed. So now I am left with a drippy coffee maker with a non-insulating carafe and searching for something better.
The second flaw is the carafe. It worked great for a while but then lost its ability to insulate. I also got this replaced under warranty but the second one just failed. So now I am left with a drippy coffee maker with a non-insulating carafe and searching for something better.
Written by a customer while visiting oxo.com
Customer Rating
1
Worst coffee maker ever
on November 7, 2023
Posted by: Erica E.
I wanted a programmable coffee maker so I purchased this as it has high ratings. Let me list the issues:
1) Coffee drips even when brew cycle is over getting coffee all over counter-top.
2) when starting the cycle you must press several times as it does not start when pressed once.
3) the coffee does not drip into the pot. Sometimes it stays in the filter and will not drip. Even after stirring the grinds for some reason will not drip. Therefore must start The Whole cycle again.
4) the settings are not user friendly.
In short I hate this coffee maker and wish I could send it back but it started out better and then all the bugs started 5 months later.
1) Coffee drips even when brew cycle is over getting coffee all over counter-top.
2) when starting the cycle you must press several times as it does not start when pressed once.
3) the coffee does not drip into the pot. Sometimes it stays in the filter and will not drip. Even after stirring the grinds for some reason will not drip. Therefore must start The Whole cycle again.
4) the settings are not user friendly.
In short I hate this coffee maker and wish I could send it back but it started out better and then all the bugs started 5 months later.
Written by a customer while visiting oxo.com
Customer Rating
3
Makes great coffee, but. . .
on December 16, 2024
Posted by: Sally K.
Makes great coffee, when it doesn't stop in the middle of the cycle. The machine. stops in the middle of the cycle 50% of the time, so I have to watch it every time I make coffee. Also the clock doesn't work, as it keeps flashing and going back to a different time, even though I have reset it several times.
Written by a customer while visiting oxo.com