Customer reviews from Western Digital
WD - Red Plus 12TB NAS Internal Hard Drive
Average customer rating
4.1
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
9
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for WD - Red Plus 12TB NAS Internal Hard Drive
Posted by: IT Pro
Verified Purchase:Yes
You would think as you go up in size in a given line of hard drives they get more power hungry and noisy but not with the WD Red Plus. It's the opposite of common sense. The 12TB WD120EFBX is much quieter and more power efficient than the 10TB and 8TB versions in the same line of drives! The WD101EFBX 10TB WD Red Plus, for example, is a completely different drive than the 12 TB version. The 10TB and 8TB drives are really HGST drives, not native WD drives, like this 12 TB version. If you look closely, even WD's own specs show the 10TB makes far more noise, consumes significantly more power, and hence runs hotter, than the 12 TB and larger versions which are helium filled. The 10 TB and 8 TB drives are an inferior cheaper air filled design. They are noisy even at idle making a "rushing" noise much like a noisy desk fan. There are many complaints about this issue in various reviews and forums. Thankfully the 12TB version, and even the 6TB version, are true WD helium filled drives that are quiet, run cool, and a MUCH better option. But WD only gets 3 stars for slapping a WD Red Plus label on anything they want in this line of drives with serious inconsistencies. How can WD claim all the same features, benefits, etc, for completely different drives, designed by different companies, depending on which size you choose?
Response from Western DigitalBy SM OLS, November 30, 2022
Hello,
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review
we are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review
we are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JoeG
Verified Purchase:Yes
There is not much to say with this hight end HDD, it is doing what is designed for. WD brand is well know for quality products by far. I would recomended this HDD to any one that need storage for any kind material. I using this for Plex server with Deep Freeze faronic protection for any kind of attack. That is military grade protection and virus or malware proof 100%.
Written by a customer while visiting Western Digital
Posted by: Lindsay
Verified Purchase:Yes
Never got it to work with my computer, looks like a faulty product. Compatability is fine, just won't work.
Response from Western DigitalBy SM OLS Team, July 19, 2021
Hi Lindsay,
We are sorry to hear about the WD Red Plus Hard Disk Drive performance issue and we appreciate your time in bringing this concern to our attention. Please note that if you have received a dead-on-arrival product (DOA) from WD online store, then you can return it to us for a refund within 30 days from the date of shipment.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
If the test is ambiguous and the drive's return period has expired then you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to get the chance to work with you directly to help discover the root of your hard drive’s abnormal behavior. You can contact us by phone or email.
Need Help? Please see our "Contact Us" page for information
We are sorry to hear about the WD Red Plus Hard Disk Drive performance issue and we appreciate your time in bringing this concern to our attention. Please note that if you have received a dead-on-arrival product (DOA) from WD online store, then you can return it to us for a refund within 30 days from the date of shipment.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
If the test is ambiguous and the drive's return period has expired then you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to get the chance to work with you directly to help discover the root of your hard drive’s abnormal behavior. You can contact us by phone or email.
Need Help? Please see our "Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: _nnn
Verified Purchase:Yes
Think things would be better if my PR4100 would quit locking up in the middle of a file transfer.
Response from Western DigitalBy SM OLS Team, December 3, 2021
Hello,
We're sorry to hear about your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: ECCD
Verified Purchase:Yes
HAVENT RECEIVED THE HARDDRIVES SO HOW COULD TRY THEM OUT?
Response from Western DigitalBy SM OLS, September 21, 2022
Hello,
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: davidgrantaustin
Verified Purchase:Yes
Excellent quality! These 7200rpm WD RED HDDs considerable improvement over the 5 x 3TB 5400rpm WD RED I previously had installed in my Drobo-5N2!
Written by a customer while visiting Western Digital
Posted by: RC Comp
Verified Purchase:Yes
I have purchased 14 12TB drives in the past 6 months to put into my home server. I also ran WD Dashboard on both short and extended test(s). I ran into a problem with one disk having a Reallocated Sectors Count error and was replaced by WD without incident. Will purchase again.
Written by a customer while visiting Western Digital
Posted by: MarkM
Verified Purchase:Yes
These work great and they are really quiet! Came packaged well.
Written by a customer while visiting Western Digital