Waited 5 months from date of purchase (paid then) and just received missing 2 type B burner diffuser caps - GE sent 3 type A caps and 2 of the burners are the type "B" - very frustrating to wait nearly half a year and then have the unit packaged wrong.
Features
5
Performance
3
Quality
5
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, September 13, 2024
We understand the importance of an appliance being delivered with all the appropriate parts. We are apologetic about the frustration this has caused, and we are happy that this issue has been resolved. Please let us know if we can be of any further assistance in the future.
I was hesitant to purchase this cooktop because I thought the pictures online made it look odd compared to other cooktops. But needing a downdraft 30" gas cooktop left me with very few options, and all of them far more expensive than I hoped. But I found a great deal on this cooktop and have been happily surprised. It actually looks much nicer than online pictures. The black glass looks slick, modern and matches our kitchen in an understated way. The grill tops lift right off and make cleaning the top very easy. The vent on low is effective and not too loud, while on high is super strong (stronger than we ever need, but there if you need it). I also appreciate that the grill tops are higher than the temp knobs which keep pots and pans from accidentally touching them and melting them (a problem with my prior cooktop). There are 3 different types of burners which is helpful. There's no fancy modern features as you see on many cooktops (at a much lower price I should add), but this does the basics of cooking just fine. I deduct a star because the downdraft vent extends pretty low and is in a rectangle shape exhaust. We had a circular pipe previously. And because the vent hangs so low, there's not enough clearance to just bend a rectangle-to-circle vent pipe. We are thus forced to create a custom solution.
Looks beautiful in our new GE Profile Kitchen and matches the new GE Profile refrigerator, dishwasher, oven/microwave perfectly. Happy wife...Happy Life!
I love the ease of this cooktop.Wide range of gas settings.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Michael, GE_Appliances, August 2, 2024
We’re thrilled to hear that your new cooktop has been working so well for you, and that you’ve found it so easy to use. The dishwasher-safe grates and knobs make cleanup after cooking a breeze, and the built-in downdraft exhaust is an excellent way to pull smoke and steam from your kitchen.