Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Stackable Gas Dryer with Wrinkle Shield Plus Option - Chrome Shadow
Average customer rating
3.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
51
4 Stars
13
3 Stars
9
2 Stars
7
1 Star
11
68%of customers recommend this product.
(
36 out of
53)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Stackable Gas Dryer with Wrinkle Shield Plus Option - Chrome Shadow
Customer Rating
4
Great dryer
on January 6, 2026
Posted by: Linba
[This review was collected as part of a promotion.] I really love my new dryer and all of its features however it appears that the moisture sensor is not working. Dryer finishes and clothes are still wet?
Written by a customer while visiting whirlpool.com
Customer Rating
1
Leaves Your Laundry Very Damp Every Time.
on January 26, 2026
Posted by: jerry
[This review was collected as part of a promotion.] I bought this dryer a few months ago and I thought I could figure out how to make it actually dry my clothes like I bought it to do. After months I'm coming to conclusions that this is the lousiest dryer I have ever owned. I'd like a refund actually. Every time I try and dry the clothes come out VERY DAMP. No matter what cycle no matter if I've selected maximum dryness the laundry still comes out VERY DAMP. I frankly don't know how this dryer made it thru product testing at Whirlpool. DO NOT BUY THIS LOUSY DRYER!!!!
Response from whirlpool.comBy Branded Team, Consumer Care, January 26, 2026
Hello,
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 906696
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 906696
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool dryer
on February 11, 2026
Posted by: ConnieB
[This review was collected as part of a promotion.] Got this in November of ‘25. So far it’s been great. Big enough to handle even big loads. I registered my washer as well but it looks like it isn’t showing on your records. What should I do?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com